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| Preface | |
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| Acknowledgments | |
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| Our Mission | |
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| Fires | |
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| Emergency Medical Services | |
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| Hazardous Materials | |
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| Rescue | |
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| You describe it and we do it! | |
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| Weapons of Mass Destruction (WMD) | |
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| Rubbing Two Nickels Together to Make a Quarter | |
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| How much more can we do? | |
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| Jack-of-All-Trades | |
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| Where Did They Go? | |
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| Fight the right fight | |
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| Get off the dime | |
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| Family Values | |
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| Core Values | |
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| The Firefighter | |
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| A Family of Very Special People | |
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| The firefighter | |
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| Integrity | |
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| A Picture Says a Thousand Words | |
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| The Denver Rescue | |
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| Honor | |
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| Pride | |
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| My Saw | |
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| Take Pictures | |
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| Put the Firefighter Back in the Firefighter and the Firehouse Back in the Firehouse | |
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| What kind of firefighter do you want to be? | |
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| Do the Right Thing | |
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| The rookie | |
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| Go-to Guys | |
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| Your own size-up | |
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| The Company Officer | |
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| A Very Proud Profession | |
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| Before They Walk Out the Door | |
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| We Used to Give Orders | |
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| Respect the Job and Each Other | |
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| It's a Privilege | |
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| Share the history | |
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| Time for a History Lesson | |
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| Bring back the mentors and train | |
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| Is it Worth the Work? | |
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| It's Worth the Work | |
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| Do We Really Get Anything Out of It? | |
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| When Will We See Results? | |
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| Where Do We Begin? | |
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| The Lewisville Program: Tapping into Years of Experience | |
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| The Five Questions | |
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| The Mentor Book | |
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| It Has to be Fair to All and Objective | |
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| From Firefighter to Driver Engineer | |
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| From Driver Engineer to Captain | |
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| From Captain to Battalion Chief | |
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| Division and Assistant Chiefs | |
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| Define Expectations | |
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| Firefighter Survival Training and Rapid Intervention Teams | |
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| Fight for new equipment and be honest with what's killing us | |
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| Fireground-Battleground | |
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| Our leadership | |
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| Your circle of influence | |
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| Insist That They Appreciate This Job | |
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| Learn to market your fire department | |
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| Get the Guys Out of the Firehouse | |
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| Big Hat, No Cattle | |
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| The Neighborhood Wants a "Firehouse" Down the Block | |
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| The best job in the world | |
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| The Chief | |
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| The Big Chair | |
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| My favorite saying: egos eat brains | |
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| Attitude | |
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| Lacking Foundation | |
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| Accountability | |
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| Remember where you came from, Chief! | |
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| Good Communication = Good Labor Relations | |
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| Learn about people | |
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| People Size-up | |
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| Read smoke-read people | |
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| Trust your people | |
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| The Little "Gold" Book | |
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| Put Some Good Stuff in their Files | |
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| Let go of the past-focus on the future | |
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| Build tomorrow's leaders and successors | |
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| The chief's aide: A nearly extinct species making a comeback | |
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| When Did We Lose Them? | |
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| Bringing a Species Back | |
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| What's in a Name? | |
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| Some More Benefits | |
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| Since Implementation | |
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| The Information and Format is Out There | |
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| They Get Promoted Fast | |
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| This one's easy! | |
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| Be careful what you wish for | |
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| Our Two Families | |
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| Defending Our Family | |
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| Don't Allow Anyone to Tarnish Our Image | |
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| Hiring the Right People | |
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| The I.A.F.F. and the F.O.O.L.S. | |
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| Our first family | |
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| Setting Your Priorities | |
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| Consider Ride-outs | |
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| Managing the Consequences of Other People's Actions | |
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| Sweating the Small Stuff | |
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| The Line-of-Duty-Death Book Report Drill | |
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| The Little Things | |
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| The Three "F's" | |
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| The First "F"-Our Firefighters | |
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| RIT Doesn't Suck! | |
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| Your People are a Reflection of Your Own Self Image | |
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| We're Losing on the Streets, Big Time | |
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| Seat belts save lives | |
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| People Staging | |
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| The Second "F"-Our Fire Apparatus | |
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| The Third "F"-Our Firehouses | |
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| Changing Shirts: The Promotion | |
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| Don't Become Stagnant | |
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| The Decision to Promote | |
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| First, why do I want to promote? | |
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| Can I do the job? | |
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| Can I make the life style change required? | |
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| Do I have the courage to lead? | |
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| Study Habits | |
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| Provide a Good Process | |
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| Going to Days | |
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| What 9/11 Did To Us And For Us | |
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| The Public Outcry and Support | |
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| A Wake Up Call | |
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| Where Were the Experts Before 9/11? | |
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| The funding is here! Well, some of it | |
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| Good politicians-bad politicians | |
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| Just like the stop sign | |
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| We're Never Going to See a Disaster Like that Again | |
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| They Made a Difference, Again! | |
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| Ceremonies That Stoke the Flames of Tradition | |
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| There Is a Business Side to What We Do, But | |
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| The right tradition is not a bad thing | |
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| Ceremonies | |
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| The new firefighter | |
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| The promotion | |
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| It's a big day for their family as well | |
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| Retirements | |
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| Graduations | |
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| Awards ceremonies | |
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| Wear them to honor those around us and our service | |
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| New apparatus | |
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| Our fireboat | |
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| New firehouse | |
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| The 20-year Anniversary Firehouse Dinner | |
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| Be Careful, Because When They're Gone, They're Gone! | |
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| The Time to Honor Someone is When They are Still with Us | |
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| Marketing Your Fire Department | |
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| We Need to Market What We Do, All of It! | |
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| Marketing Our Mission | |
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| It's Not Really New | |
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| Let Us be the Shining Star for a While | |
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| This stuff really works | |
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| Some Successful Programs | |
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| "Vested for Life" program | |
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| "Blazing a Trail for Literacy" program | |
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| "After the Fire" program | |
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| Our customer support unit | |
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| Providing the foundation for stability | |
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| "Santa Claus" program | |
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| "Opening Day at School" program | |
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| They just like helping people | |
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| A "sod" story | |
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| Helping someone get back on the right track | |
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| If you would do it for your family, then do it! | |
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| Building Relationships | |
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| That whole PD vs. FD thing again | |
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| Working with city hall | |
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| Work with who has the "pull" | |
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| Seize the moment | |
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| Making It All Happen and Taking Care of Number One | |
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| Are You Being Honest with Yourself? | |
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| Embracing Success | |
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| Stop and Smell the Roses | |
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| Learn from Your Successes the Same as You Do Your Failures | |
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| Have You Forgotten | |
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| Using 9/11 as a Crutch | |
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| Never Forgetting Means Never Forgetting | |
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| Forgetting Just One Is One Too Many | |
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| Back to that Leadership Thing Again | |
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| Don't Confuse a Tribute with Honoring Someone | |
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| The Fire Service Is the Greatest Profession in the World | |
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| Mentoring | |
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| Departmental Communications | |
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| Ceremonies | |
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| After the Fire | |
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| Miscellaneous Forms | |