Introduction to Library Public Services

ISBN-10: 1591585953

ISBN-13: 9781591585954

Edition: 7th 2009 (Revised)

Authors: G. Edward Evans, Thomas L. Carter

List price: $55.00
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"A library's primary function is to provide access to information considered useful or valuable to the society in which they exist." True to their introduction, Evans and Carter provide a solid, broadly based view of library public service and its functions. As in the preceding edition, its authors marry the importance of the help ethos with a plethora of technological tools and techniques. Each chapter covers the role, purpose, and philosophy related to major functional areas of public service, including points to ponder, forms and flowcharts, review questions and suggested readings. The result brings into focus the duties and responsibilities of both professional librarians and support staff, with particular emphasis on areas of common concern. Coverage of such essential topics as circulation, reference, interlibrary loan, literacy instruction, reserves, and security has been extended, updated, and predicated on the importance of keeping a watchful eye on ethical and legal implications. New to this edition: BLstaffing and training for public service duties BLIncorporating the tenets of good customer service BLprogramming options BLThe importance of assessment and its relationship to quality service Foundational reading for anyone concerned with developing or maintaining the public face of their library.
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Book details

List price: $55.00
Edition: 7th
Copyright year: 2009
Publisher: Pearson Education
Publication date: 12/30/2008
Binding: Paperback
Pages: 401
Size: 7.00" wide x 9.75" long x 1.00" tall
Weight: 1.958
Language: English

THOMAS L. CARTER is Dean for Academic Resources at St. Mary's College of California.

Preface to the Seventh Edition
Customer Service
Reference Services
Reference Sources
Information Literacy Instruction
Interlibrary Loan and Document Delivery
Circulation Services
Reserve Services
Serial Services
Media Services
Government Information
Archives & Special Data Collection
Security Issues
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