Evaluation and Measurement of Library Services
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Description: Evaluations of libraries and the services they perform are seen as important tools for library managers and stakeholders. However, too many library evaluations simply focus on the routine process of gathering inputs and outputs within the context of traditional service measurements. Very few libraries actively pair these internal evaluations along with customer satisfaction outcomes to form a management tool that can drive service improvements across the library as a whole. In this book, Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements (circulation, reference transactions, etc.) with more customer-centric metrics (how well was I served, how satisfied am I with my branch, etc.) to form a truer picture of the value of the library to its stakeholders and patrons. Matthews sets out to familiarize the reader with the wide array of existing tools that can be used to evaluate any library service, and introduces the reader to newer tools designed to measure customer and patron outcomes. Throughout the book, Matthews focuses on removing the mystery surrounding these processes and tools so that library managers are better able to use these tools to drive patron and stakeholder satisfaction.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $55.00
Copyright year: 2007
Publisher: ABC-CLIO, LLC
Publication date: 9/30/2007
Size: 6.50" wide x 9.50" long x 1.25" tall
|Evaluation: Process and Models|
|The Right Tools for the Job|
|Analysis of Data|
|Evaluation of Library Services|
|Library Users and Non-Users|
|Evaluation of the Physical Collection|
|Evaluation of the Electronic Resources|
|Evaluation of the Reference Services|
|Evaluation of the Technical Services|
|Evaluation of Interlibrary Loan|
|Evaluation of Online Systems|
|Evaluation of Bibliography/Library Instruction and Information Literacy|
|Evaluation of Customer Services|
|Evaluation of the Library|
|Models for Evaluating the Broader Perspective|
|Accomplishments: The Key to Realizing Value|
|Evaluation of Social Impacts|
|Communicating the Value of the Library|
|Raward Library Usability Analysis Tool Name|