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| List of Illustrations | |
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| Preface | |
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| Introduction | |
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| The Constructive Process in Library and Information Science Theory | |
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| Theoretical Foundations of Library and Information Services | |
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| Toward an Understanding of the User's Perspective on Information Seeking | |
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| Cognitive Process in Information Seeking | |
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| Affective Experience in Information Seeking | |
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| Anxiety and Uncertainty in Information Seeking | |
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| Uncertainty Principle | |
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| Theory to Practice | |
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| Learning As a Process | |
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| John Dewey: A Philosophical and Historical Perspective | |
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| George Kelly: A Psychological Perspective | |
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| Jerome Bruner: An Integrated Perspective | |
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| Summary of the Constructive Process | |
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| Kelly's Phases of Construction and Taylor's Levels of Information Need | |
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| The Information Search Process | |
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| Application of Methods in Library and Information Services | |
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| A Qualitative Beginning | |
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| Analysis of Qualitative Data | |
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| Patterns in the Constructive Process of Information Seeking | |
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| An Emerging Model | |
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| Criteria for Making Decisions | |
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| Strategies, Expectations, and Attitudes | |
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| Model of the Information Search Process | |
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| Summary of Major Findings | |
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| Verification of the Model of the Information Search Process | |
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| Hypothesis for Further Study: A Model | |
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| Large-Scale Verification | |
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| Study of Diverse Sample of High School Seniors | |
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| Study of the Search Process of Academic, Public, and School Library Users | |
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| Differences Among the Groups Studied | |
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| Major Findings and Implications | |
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| Longitudinal Confirmation of the Information Search Process | |
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| Longitudinal Verification | |
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| Perceptions of Information Seeking After Five Years | |
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| Longitudinal Case Studies | |
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| Summary of Case Study Findings | |
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| Verification and Expansion of the Model of the Information Search Process | |
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| Major Findings and Implications for Mediation | |
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| Emerging Theory of a Process Approach to Information Seeking | |
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| Uncertainty Principle | |
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| Personal Construct Theory As an Example of Theory Building | |
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| Uncertainty Principle | |
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| Process Corollary | |
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| Formulation Corollary | |
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| Redundancy Corollary | |
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| Mood Corollary | |
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| Prediction Corollary | |
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| Interest Corollary | |
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| Summary of the Uncertainty Principle and Corollaries | |
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| From Uncertainty to Understanding | |
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| Roles of Mediators in the Process of Information Seeking | |
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| Users' Perception of the Role of Mediators | |
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| The Role of Formal Mediators | |
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| Call for Formal Mediators in the Process of Information Seeking | |
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| Providing Information for the Process of Construction | |
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| Levels of Mediation | |
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| Levels of Education | |
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| Zones of Intervention in the Process of Information Seeking | |
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| Intervention Based on an Uncertainty Principle | |
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| The Concept of a Zone of Intervention | |
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| Zones of Intervention | |
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| Levels of Mediation and Education in the Zones of Intervention | |
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| Studies Indicate a Need for Process Intervention | |
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| The Counselor in the Information Search Process | |
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| Strategies for Intervening in the Information Search Process | |
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| Process-Oriented Library and Information Services | |
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| Implementing the Process Approach | |
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| Information Search Process in Education | |
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| Library Media Programs Based on the Process Approach | |
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| Implementing the Information Search Process in Schools | |
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| Information Search Process Institutes | |
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| Large-Scale Study of Implementation of a Process Approach | |
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| A Closer Look at Three Schools | |
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| A Process Approach for the Information Age School | |
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| Information Search Process in the Workplace | |
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| Studies of Information Use in the Workplace | |
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| Information Search Process of a Securities Analyst: A Longitudinal Case Study | |
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| Information Search Process of Lawyers: An Exploratory Study | |
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| Potential Roles for Librarians in the Information Search Process of Information Workers | |
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| Process-Oriented Library and Information Services | |
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| Longitudinal Methods for Developing Conceptual Frameworks | |
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| The Information Search Process As a Conceptual Framework | |
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| Criteria for Choices in the Information Search Process | |
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| A Principle of Uncertainty As a Conceptual Framework | |
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| Levels of Library and Information Services | |
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| Diagnosing for a Zone of Intervention | |
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| Developing a Process Approach | |
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| Application in Library and Information Services | |
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| Challenges for Information System Designers | |
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| Developing Services and Systems for the Information Age | |
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| References | |
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| Subject Index | |
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| Author/Title Index | |