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Communicating Across Cultures

ISBN-10: 1572304456

ISBN-13: 9781572304451

Edition: 1999

Authors: Stella Ting-Toomey

List price: $58.00
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Book details

List price: $58.00
Copyright year: 1999
Publisher: Guilford Publications
Publication date: 1/22/1999
Binding: Paperback
Pages: 310
Size: 6.25" wide x 9.25" long x 1.25" tall
Weight: 1.188

Stella Ting-Toomey (PhD, University of Washington) is a professor of human communication at California State University, Fullerton (CSUF). She has published numerous books and over more than 100 articles/chapters on the topics of intercultural conflict competence and ethnic identity negotiation process. A recent book title is Understanding Intercultural Communication, Second Edition (with Leeva Chung; Oxford University Press). Her publications have also appeared in the International Journal of Intercultural Relations , Communication Monographs , Human Communication Research , and The International Journal of Conflict Management , among others. Dr. Ting-Toomey's teaching passions include intercultural conflict theory and practice and intercultural communication training. She is the 2008 recipient of the 23-campus wide CSU Wang Family Excellence Award, and the 2007-2008 recipient of the CSU-Fullerton Outstanding Professor Award. She has lectured widely throughout the United States, Asia, and Europe on the theme of mindful intercultural conflict competence.

Conceptual Foundations
Intercultural Communication: An Introduction
Why Study Intercultural Communication?
Global Diversity Trends
Domestic Diversity Trends
Interpersonal Learning Opportunities
What Is Intercultural Communication?
Conceptualization of Culture
Conceptualization of Intercultural Communication
Intercultural Communication: Five Core Assumptions
Mindful Intercultural Communication: An Identity Negotiation Perspective
The Identity Negotiation Perspective
The Theoretical Background
Primary Identity Domains
Situational Identities
Summary
The Identity Negotiation Theory
Core Theoretical Assumptions
Assumptions 1-4
Assumptions 5 and 6
Assumption 7
Assumption 8
Mindful Intercultural Communication
Threefold Outcomes of Mindful Intercultural Communication
Mindful Intercultural Communication: Criteria and Components
The Intercultural Communication Process: Dissimilar Assumptions
Value Orientations and Intercultural Encounters
Classical Value Orientations
Basic Assumptions
People-Nature Value Orientation
Temporal Orientation
Human Nature Orientation
Activity Orientation
Relational Orientation
Cross-Cultural Organizational Value Dimensions
Individualism-Collectivism: The Core Dimension
The Power Distance Dimension
The Uncertainty Avoidance Dimension
The Masculinity and Femininity Dimension
The Confucian Dynamism Dimension
Loose and Tight Social Structures
Values, Self-Conception Consequences, and Interaction
Independent and Interdependent Self-Construal
Personal and Collective Self-Esteem
Universalistic-Based versus Particularistic-Based Interaction
Summary
Recommendations
Mindful Intercultural Verbal Communication
Human Language: A Coherent System
Arbitrariness
Multilayered Rules
Speech Community
Languages across Cultures: Diverse Functions
The Group Identity Function
The Perceptual Filtering Function
The Cognitive Reasoning Function
The Status and Intimacy Function
The Creativity Function
Cross-Cultural Verbal Communication Styles
Low-Context and High-Context Communication
Direct and Indirect Verbal Interaction Styles
Person-Oriented and Status-Oriented Verbal Styles
Self-Enhancement and Self-Effacement Verbal Styles
Beliefs Expressed in Talk and Silence
Recommendations
Mindful Intercultural Nonverbal Communication
Nonverbal Communication: Specific Functions and Patterns
Reflecting and Managing Identities
Expressing Emotions and Attitudes
Conversational Management
Impression Formation and Attraction
Space and Time across Cultures
Interpersonal Spatial Boundary Regulation
Environmental Boundary Regulation
Temporal Regulation
Interpersonal Synchrony and Nonverbal Cautions
Interpersonal Interactive Synchrony
Nonverbal Cautions
Recommendations
Boundary Regulation and Intergroup-Interpersonal Relationship Developments
Identity Contact and Intergroup Encounters
Social Identity Theory and Its Associated Constructs: A Boundary-Regulation Approach
Social Identity Theory
Social Categorization
Social Comparison
Intergroup Attribution: A Sense-Making Process
Attribution Theory
Intergroup Attribution Theory
Mindsets: Affective and Cognitive Filters
Intergroup Perception
Ethnocentrism and Communication
Stereotypes and Communication
Prejudice and Communication
Reduction of Prejudice and Discrimination
Recommendations
Intercultural Personal Relationship Development: Identity- and Relational-Based Themes
Personal Relationship Developments: Membership and Contextual Conditions
Cultural and Ethnic Membership Values
Gender Expectations and Norms
Individual Personality Attributes
Situational Contact Conditions
Four Identity- and Relational-Based Themes
The Identity Vulnerability and Security Theme
The Identity Autonomy and Connection Theme
The Relational Dissimilarity and Similarity Theme
The Relational Openness and Closedness Theme
Summary
Recommendations
Constructive Intercultural Conflict Management
Intercultural Conflict: Definitional Characteristics
Conflict Goal Issues
Conflict-Related Characteristics
Contributing Factors Affecting Intercultural Conflict
A Cultural Variability Perspective
Cultural-Based Conflict: Different Lenses
Intercultural Conflict Management Skills
Operational Skills Needed for Constructive Conflict Management
Collaborative Dialogue and Communication Adaptability
Recommendations
Identity Transformation and Transcultural Competencies
Identity Change and Intercultural Adaptation
Intercultural Adaptation: Antecedent Factors
Systems-Level Factors
Individual-Level Factors
Interpersonal-Level Factors
Intercultural Adaptation: The Identity Change Process
Managing the Culture Shock Process
Sojourners' Adjustment Models
Minority and Immigrants' Identity Change Models
Intercultural Adaptation: Effective Outcomes
Systems-Level and Interpersonal-Level Outcomes
Personal Identity Change Outcomes
Recommendations
Transcultural Communication Competence
Criteria of Transcultural Communication Competence
The Appropriateness Criterion
The Effectiveness Criterion
The Satisfaction Criterion
Components of Transcultural Communication Competence
The Knowledge Blocks Component
The Mindfulness Component
The Communication Skills Component
From Intercultural to Transcultural Ethics
Ethical Absolutism versus Ethical Relativism
Moral Exclusion versus Moral Inclusion
Final Recommendations
References
Index