Contextual Design Defining Customer-Centered Systems
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Description: This is the only book that describes a complete approach to customer-centered design, from customer data to system design. Readers will be able to develop the work models that represent all aspects of customer work practices.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $96.95
Copyright year: 1997
Publisher: Elsevier Science & Technology Books
Publication date: 9/1/1997
Size: 7.50" wide x 9.50" long x 1.00" tall
|Gathering Customer Data|
|Principles of Contextual Inquiry|
|Contextual Inquiry in Practice|
|A Language of Work|
|The Interpretation Session|
|Creating One View of the Customer|
|Communicating to the Organization|
|Using Data to Drive Design|
|Design from Data|
|The User Environment Design|
|Project Planning and Strategy|
|Prototyping as a Design Tool|
|From Structure to User Interface|
|Iterating with a Prototype|
|Putting It into Practice|