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Contextual Design Defining Customer-Centered Systems

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ISBN-10: 1558604111

ISBN-13: 9781558604117

Edition: 1997

Authors: Karen Holtzblatt, Hugh Beyer

List price: $96.95
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Description:

This is the only book that describes a complete approach to customer-centered design, from customer data to system design. Readers will be able to develop the work models that represent all aspects of customer work practices.
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Book details

List price: $96.95
Copyright year: 1997
Publisher: Elsevier Science & Technology Books
Publication date: 9/1/1997
Binding: Paperback
Pages: 496
Size: 7.50" wide x 9.50" long x 1.00" tall
Weight: 2.024
Language: English

Introduction
Gathering Customer Data
Principles of Contextual Inquiry
Contextual Inquiry in Practice
A Language of Work
Work Models
The Interpretation Session
Consolidation
Creating One View of the Customer
Communicating to the Organization
Work Redesign
Using Data to Drive Design
Design from Data
System Design
The User Environment Design
Project Planning and Strategy
Prototyping as a Design Tool
From Structure to User Interface
Iterating with a Prototype
Putting It into Practice