Defusing the Angry Patron A How-To-Do-It Manual for Librarians
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Edition: 2nd 2011
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This practical how-to guide shows how effective staff training and intentional behaviours can positively affect patron behaviour, minimize altercations, and ease the stress of public services staff.
Copyright year: 2011
Publisher: Neal-Schuman Publishers, Incorporated
Size: 8.25" wide x 10.75" long x 0.25" tall