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Defusing the Angry Patron A How-To-Do-It Manual for Librarians

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ISBN-10: 1555707319

ISBN-13: 9781555707316

Edition: 2nd 2011

Authors: Rhea Joyce Rubin

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This practical how-to guide shows how effective staff training and intentional behaviours can positively affect patron behaviour, minimize altercations, and ease the stress of public services staff.
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Book details

Edition: 2nd
Copyright year: 2011
Publisher: Neal-Schuman Publishers, Incorporated
Binding: Hardcover
Pages: 125
Size: 8.25" wide x 10.75" long x 0.25" tall
Weight: 1.144
Language: English