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| List of Illustrations | |
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| Preface | |
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| Acknowledgments | |
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| List of Abbreviations | |
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| Introduction to Reference Service | |
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| Introduction | |
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| History Overview of Reference Services for Youth in America | |
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| Types of Reference Service Transactions | |
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| Homework Centers | |
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| Collaboration | |
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| Summary | |
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| Exercises | |
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| Scenarios | |
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| References and Further Readings | |
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| Providing Reference Service as a Developmentally Appropriate Practice | |
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| Introduction | |
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| Developmentally Appropriate Practice | |
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| Developmental Stages | |
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| Developmental Assets | |
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| Gender Differences | |
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| Summary | |
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| Exercises | |
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| Scenarios | |
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| References and Further Readings | |
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| Providing Reference Service to youth with Special Needs | |
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| Introduction | |
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| Laws Affecting Library Services to Individuals with Disablities | |
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| Categories of Disablities | |
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| Strategies for the Librarian to Employ While Providing Referee Service | |
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| Overview of Available Assistive Technology (Software and Hardware) | |
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| Summary | |
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| Exercises | |
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| Scenarios | |
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| References and Further Readings | |
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| Communication in Reference Service | |
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| Introduction | |
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| Development of Good Communication Skills | |
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| Nonverbal Communication | |
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| Reference Interviews | |
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| Reference Questions | |
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| Active Listening | |
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| Assessment and Guidelines | |
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| Summary | |
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| Exercises | |
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| Scenarios | |
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| References and Further Readings | |
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| Information Literacy in Reference Work | |
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| Introduction | |
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| Organization of Information | |
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| Overview of Standards | |
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| AASL and ACRL Standards for Working with Children and Young Adults | |
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| Yalsa and RUSA Guidelines for Library Services to Teens, Ages 12�18 | |
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| Information Literacy Models | |
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| Information Literacy Instruction | |
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| Assessment of Information Literacy Skills | |
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| Summary | |
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| Exercises | |
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| Scenarios | |
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| References and Further Readings | |
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| Developing a Core Reference Collection | |
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| Introduction | |
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| Reference Collection Development Principles | |
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| Collection Analysis | |
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| Collection Planning | |
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| Types of Reference Sources | |
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| Evaluating Reference Materials and Informational Nonfiction Books | |
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| Selecting Nonfiction Series Titles | |
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| Selection and Use of Audiovisual Materials in Reference Services | |
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| Weeding | |
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| Summary | |
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| Exercises | |
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| Scenarios | |
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| References and Further Readings | |
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| Using Online Reference Resources | |
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| Introduction | |
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| Digital Reference Services | |
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| Technology | |
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| Online Searching | |
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| Virtual Safety | |
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| Resources for Librarians | |
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| Summary | |
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| Exercises | |
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| Scenarios | |
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| References and Further-Readings | |
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| Government Resources for Youth | |
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| Introduction | |
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| History of Government Publication | |
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| Using Government Resources with Children | |
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| Online Government Resources to Use with Children | |
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| Twenty Terrific Online Government Resources | |
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| Summary | |
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| Exercises | |
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| Scenarios | |
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| References and Further Readings | |
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| Evaluation and Marketing of Reference Service | |
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| Introduction | |
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| Evaluation of Reference Services | |
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| Planning for the Evaluation of the Librarian | |
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| Marketing Reference Services | |
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| Online Evaluation Resources | |
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| Online Marketing Resources | |
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| Summary | |
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| Exercises | |
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| Scenarios | |
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| References and Further Readings | |
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| Managing Reference Services | |
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| Introduction | |
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| Management of Services | |
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| Management of Resources | |
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| Policy Development | |
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| Ethical Considerations in Reference Work | |
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| Future, of Reference Service | |
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| Summary | |
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| Exercises | |
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| Scenarios | |
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| References and Further Readings | |
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| Core Reference Collections | |
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| Introduction | |
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| Elementary Core Collection for Grades K-4 | |
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| Middle School Core Collection Grades 5-8 | |
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| Secondary Core Reference Collection Grades 9-12 | |
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| Glossary | |
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| Index of Reference Resources | |
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| Subject Index | |
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| About the Author | |