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Practical Zendesk Administration A World-Class Customer Service Platform

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ISBN-10: 1491900695

ISBN-13: 9781491900697

Edition: 2nd 2014

Authors: Stafford Vaughan, Anton de Young

List price: $23.99
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Description:

Implementing Zendesk as part of your company’s operations can be a time-consuming process. This hands-on guide helps you shorten the process considerably, with best practices distilled from the authors’ years of training companies how to set up and use Zendesk.You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company’s needs and processes. And through real life examples of how other customers use the product, you can determine how best to put Zendesk into practice.Customize your Zendesk customer service tool with your brandCreate tickets using email, voice, chat, feedback tabs, and social mediaImplement security…    
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Book details

List price: $23.99
Edition: 2nd
Copyright year: 2014
Publisher: O'Reilly Media, Incorporated
Publication date: 5/23/2014
Binding: Paperback
Pages: 196
Size: 7.25" wide x 9.25" long x 0.50" tall
Weight: 0.704
Language: English

Stafford Vaughan started computer programming at an early age. He grew up near Sydney, Australia, and found his first job at CustomWare, a software services company that specializes in the technology of fast growing software companies. In his time at CustomWare, Stafford has personally established the training departments of several companies, including Zendesk, Atlassian, and GoodData, and authored several of the official training programs for software products including Zendesk, JIRA, Confluence, GreenHopper and GoodData. As an educator, Stafford has delivered training sessions to more than a thousand organizations in 15 countries, including NASA, The Pentagon, The United Nations in…