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Virginia Mason, Lean, and Innovation | |
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A Leader in Lean Thinking in Healthcare | |
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Lean Thinking Basics | |
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Creativity and Innovation Basics | |
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Virginia Mason's Chair of Innovation | |
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The Marriage of Lean and Innovation at Virginia Mason Medical Center | |
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Strategy as Innovation, Strategy for Innovation | |
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The Challenge of Innovation in Healthcare | |
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Seat-of-the-Pants versus Deliberately Planned Innovation | |
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Are You Guys Kidding Me? The Patient at the Top of a Pyramid! | |
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Four Strategic Pillars Support Pursuit of the Perfect Patient Experience | |
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Looking Outside for Insight: The Birth of the Virginia Mason Production System | |
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Gaining outside Insight on Innovation | |
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Evolution of the Strategic Innovation Plan | |
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Listening to the Voice of the Future | |
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Stimulating Breakthrough Innovation | |
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The Board's Role in Strategy and Innovation: You Have to Be on the Team | |
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Transforming Healthcare: What Others Can Learn from Virginia Mason's Innovation Strategy | |
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Leaders in Other Healthcare Organizations Should | |
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Integrating Innovation and Lean in Practice | |
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Debunking the Myth | |
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Integrating Lean and Innovation: Natural Overlaps in Tools and Methods | |
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The Marriage of Lean and Innovation: A Careful Courtship | |
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Innovation and Lean in Hospital Design | |
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Innovating in Primary Care | |
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Busting Assumptions about the Management of Medically Complex Surgical Patients | |
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Redesigning Surveillance of Healthcare-Acquired Infections | |
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Embedding Innovation Tools into the Structure of Lean Workshops | |
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Transforming Healthcare: What Others Can Learn from Virginia Mason's Integration of Lean and Innovation Tools | |
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Leaders in Other Healthcare Organizations Should | |
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Learning to Be Innovative | |
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Learning and Unlearning | |
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Key Concepts: Pedagogy, Andragogy, and Reflective Practice | |
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Creating a Learning Organization: There Are No Shortcuts | |
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A Quick Word about Leaders and Leadership | |
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Virginia Mason's Systematic Approach to Skills Development for Leaders | |
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Structural Practices that Support Innovative Thinking in Leaders | |
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Evolution of Training and Development for Innovation | |
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Virginia Mason's Innovation Competencies | |
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Transforming Healthcare: What Others Can Learn from Virginia Mason's Innovation Leadership Knowledge and Capability Efforts | |
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Leaders in Other Healthcare Organizations Should | |
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Supportive Culture for Innovation | |
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Dimensions of Culture that Support Innovation | |
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Innovation Culture Does Not Exist in a Vacuum | |
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Examples of the Seven Dimensions of Culture at Virginia Mason | |
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Describing Organizational Culture for Innovation: Portal Charts | |
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Assessing Organizational Culture for Innovation | |
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Virginia Mason's Assessment of the Dimensions of Culture that Support Innovation | |
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Innovation Culture Kaizen | |
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Transforming Healthcare: What Others Can Learn from Virginia Mason's Innovation Culture Efforts | |
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Leaders in Other Healthcare Organizations Should | |
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Supportive Infrastructure for Innovation | |
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Examples of Innovation Infrastructures in Leading Healthcare Institutions | |
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Infrastructure Evolves in Context | |
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The Kaizen Promotion Office (KPO): Supporting the Implementation of the Virginia Mason Production System | |
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Innovation Leadership Team (ILT): Providing Board and Executive Level Guidance for Innovation | |
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Center for Innovation: The Small Team behind the Scenes | |
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Information Technology Supports for Innovation: Browsing for Knowledge and Ideas | |
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Emerging Infrastructures: Innovation Grants and Moonshine | |
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Communications Infrastructure: Getting the Word Out about Innovation | |
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Center for Health Care Solutions: Catalyzing Breakthrough Innovations in Care by Supporting Uncommon Conversations | |
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Transforming Healthcare: What Others Can Learn from Virginia Mason's Innovation Infrastructure Efforts | |
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Leaders in Other Healthcare Organizations Should | |
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Bringing Innovation to Daily Work | |
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"I Swore I Was Going to Find a Way to Make That Never Happen Again" | |
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"We're Throwing Everything, Including the Kitchen Sink, at You" | |
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Bringing Fresh Ideas to the Daily Practice of Surgery | |
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KVM Radio | |
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"I'm Doing It Today, and Never Again" | |
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The Everyday Lean Idea System | |
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Making Things Better While the Moon Is Shining | |
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Informatics Practitioners: Making Better Use of Information in Daily Clinical Work | |
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Innovation Grants Process: Supporting Those with Potential Breakthrough Ideas | |
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Transforming Healthcare: What Others Can Learn from Virginia Mason's Innovation in Daily Work Efforts | |
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Leaders in Other Healthcare Organizations Should | |
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Using Patient Experience to Drive Innovation | |
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The Customers' Role in Innovation | |
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Evolution of the Strategic Focus on Service | |
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Imported from the UK: Experience-Based Design | |
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Experience-Based Design Meets Standard Work in a Clinic | |
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Understanding the Emotional Experience of Surgical Patients and Families | |
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You Can See a Lot by Looking | |
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I Am Sure That This Is What They Will Want | |
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The Roller Coaster of Emotion | |
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The Case of the Critical Care Unit | |
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Building the Infrastructure to Support Experience-Based Design | |
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Team Members Have Emotional Experiences Too! | |
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Transforming Healthcare: What Others Can Learn from Virginia Mason's Focus on Patients and Families | |
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Leaders in Other Healthcare Organizations Should | |
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Looking Ahead: The Future of Innovation and Lean at the Virginia Mason Medical Center | |
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A Strategic Plan that Stands the Test of Time | |
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Further Embedding Innovation Methods in VMPS | |
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Creating More Capability through Culture Development, Education, and Infrastructure | |
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Enhancing the Implementation of Experience-Based Design Methodology | |
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Looking Outward to Innovate | |
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Creating Breakthrough Innovation to Transform the Healthcare Marketplace | |
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Hearing the Voice of the Future while Avoiding the Siren Call of Technology Alone | |
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Spreading the Word to Transform Healthcare | |
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Moon Shots for Management | |
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Source Notes | |
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Bibliography | |
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Glossary | |
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Index | |