Managing Health Organizations for Quality and Performance

Name: Managing Health Organizations for Quality and Performance
Price: 46.15 USD
Availability: InStock
ISBN: 9781449653279

ISBN-10: 1449653278

ISBN-13: 9781449653279

Edition: 2013

Authors: James W. Begun, William J. Riley, L. Fleming Fallon

List price: $155.95

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Description:

Managing Health Organizations for Quality Care looks at health care management from the perspective of quality improvement. Suitable for undergraduates or first-year graduate students, the book reflects the importance of creating quality and value in public health and health services organizations. It introduces complex and important topics but is written in a highly accessible manner. Key Features Covers the basic subject areas required of managers working in the broad arena that encompasses various forms of health. The chapters stand alone, allowing instructors to arrange topics as they prefer to present them. The framework is based on four management functions, rather than…

Book details

List price: $155.95
Copyright year: 2013
Publisher: Jones & Bartlett Learning, LLC
Publication date: 3/1/2012
Binding: Hardcover
Pages: 380
Size: 6.00" wide x 9.00" long x 0.75" tall
Weight: 1.430
Language: English



Preface


Contributor


About the Authors


About the Contributor



Introduction: Managing for Quality and Performance


Introduction


Management


Systems Thinking


Quality Improvement


Conclusion


References


Resources



Planning for Improvement


References



The Policy Context for Management


Introduction


The Policy-Making Process


Distinctive Features of US Health Policy


Key Health Policies Affecting Management


Conclusion


References


Resources



Strategic Planning


Introduction


Strategic Planning


Operational Planning


Budget Planning


Strategic Planning for Community Health: Mobilizing for Action through Planning and Partnerships


Conclusion


References


Resources



Marketing Health


Introduction


Traditional Marketing Concepts


Marketing Tools and Techniques


Challenges and Opportunities


Social Media


Conclusion


References


Resources



Preparing for Emergencies


Introduction


Preparedness Planning


The National Response Framework


The National Incident Management System


Using the National Incident Management System


Communications


Involvement of Hospitals


Population Education


Mental Health


Shelters


Volunteers


Surveillance


Postevent Activities


After-Action Reports


Documentation


Conclusion


References


Resources


Appendix 5-1


After-Event Evaluation of H1N1 Influenza Preparations and Activities: Executive Summary



Organizing for Improvement


References



Structuring for Improvement


Introduction


Dimensions of Organizational Structure


Balancing Differentiation and Integration


Structural Contingency Theory


Types of Structures


Structuring for Improvement and Value


Conclusion


References


Resources



Managing Organizational Dynamics


Introduction


Informal Groups


Conflict


Power and Politics


Other Ways to Influence Organizational Dynamics


Conclusion


References


Resources



Organizing Human Resources


Introduction


Ongoing Responsibilities of Human Resources


Legal Considerations and Responsibilities


Recruitment


Compensation and Benefits


Retaining Valued Employees


Training and Developing Employees


Problem Employees


Conclusion


References


Resources



Building a Culture of Improvement


Introduction


Meaning of Organizational Culture


Indicators of Organizational Culture


Organizational Cultures in Health


Strategies for Culture Change


Conclusion


References


Resources



Facilitating Improvement


References



Developing Self and Others


Introduction


Understanding Self


Developing Self


Developing Others


Organizational Strategies for Employee Development


Conclusion


References


Resources



Motivating for Improvement


Introduction


Theories of Motivation


Motivating for Improvement


Conclusion


References


Resources



Collaborating Inside the Organization


Introduction


Collaboration


Techniques for Effective Collaboration Within Teams


Team Leadership


Team Conflict


Conclusion


References


Resources



Collaborating Outside the Organization


Introduction


Collaborating with External Organizations


Interacting with the Public


Interacting with Traditional Media: Print and Broadcast


Conclusion


References


Resources



Control and Improvement


References



Managing Performance and Quality


Introduction


Performance Management


Evaluating Programs


Continuous Quality Improvement


Underuse, Overuse, and Misuse


Defining Quality


Quality as a System Property


Overview of Quality in the United States


Six Sigma


Lean


Plan-Do-Check-Act


Conclusion


References


Resources



Managing Finance and Budgets


Introduction


Business Plans


Financial Statements


Budgets


Budgeting


Overview of Process and Usage


Operating Budget


Capital Budget


Cash Budget


Zero-Based Budget


Implementing and Using Budgets


Using Budgets to Evaluate Organizational Performance


Conclusion


References


Resources


Appendix 15-1


Budget Examples



Managing Information


Introduction


Electronic Health Records


Managing Public Health Information


Managing Inventory


Managing Human Resources


Conclusion


References


Resources



Managing Change


Introduction


Dimensions of Change


Change Management Strategies: Planned Change


Change Management Strategies: Emergent Change


Conclusion


References


Resources



Conclusion: Leading the Way


Leadership


Managing and Leading Across Generations


Career Advice


Conclusion


References


Resources


Glossary


Index