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Trying Hard Is Not Good Enough How to Produce Measurable Improvements for Customers and Communities

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ISBN-10: 1439237867

ISBN-13: 9781439237861

Edition: 2009

Authors: Mark Friedman

List price: $18.95
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Description:

The Results-Based Accountability (RBA) framework can be used to improve the quality of life in communities, cities, counties, states and nations, including everything from the well-being of children to the creation of a sustainable environment. It can help government and private sector agencies improve the performance of their programs and make them more customer-friendly and effective. RBA is a common sense approach that replaces all the complicated jargon-laden methods foisted on us in the past. The methods can be learned and applied quickly. And all the materials are free for use by government and non-profit organizations. In addition to providing practical methods, the book also makes a…    
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Book details

List price: $18.95
Copyright year: 2009
Publisher: CreateSpace
Publication date: 5/20/2009
Binding: Paperback
Pages: 194
Size: 7.00" wide x 9.25" long x 0.50" tall
Weight: 0.946
Language: English

Mark Friedman grew up in Silver Spring, Maryland. In high school he organized a rally against apartheid & got arrested at the South African embassy. He attended film school at the University of Southern California, where he wrote a short film titled "Broken Record," which the Disney Channel optioned for a cable television movie. Friedman has also worked on the Dukakis campaign, read scripts for the Fox Network, taught for the "Princeton Review," attended law school for a semester, & attended the writing program at Johns Hopkins University, where he is currently a visiting lecturer. His book "Columbus Slaughters Braves" was inspired by a 1995 baseball game in which Cal Ripkin broke Lou…