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Handbook of Human Services Management

ISBN-10: 1412952913

ISBN-13: 9781412952910

Edition: 2nd 2009

Authors: Rino J. Patti

List price: $148.00
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Description:

The Handbook of Human Services Management is a substantially revised and updated version of the first edition (The Handbook of Social Welfare Management), published in 2000. Intended for students, teachers and scholars, the book's central theme is how to manage human service organizations in ways that lead to the provision of high quality, effective services to consumers, a pressing political and ethical imperative in this field. Now re-organized around 6 topical areas commonly addressed in management and planning courses, this edition brings to bear the latest information on practice innovations, theoretical perspectives and empirical research to suggest the key elements of an effectiveness driven approach to management in the human services. The introductory section provides an extensive analysis of the distinctive challenges of managing in a human services context. This is followed by sections that address, respectively, managing for performance through positive work cultures, leadership, and information; developing and empowering diverse staff to deliver high quality, culturally relevant services; building agency governance, planning and financial infrastructures that support effective services; and, engaging key constituencies in the environment to shape policies and inter-agency collaborations to enhance consumer services. The final section looks at future challenges for managers and the role of education in preparing practitioners for careers in this field. This edition consists of 24 chapters, including 10 chapters that are entirely new and 14 that have been extensively revised and updated, authored by distinguished practitioners and scholars in human services management.
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Book details

List price: $148.00
Edition: 2nd
Copyright year: 2009
Publisher: SAGE Publications, Incorporated
Publication date: 10/1/2008
Binding: Paperback
Pages: 536
Size: 7.00" wide x 10.25" long x 1.00" tall
Weight: 2.332
Language: English

Preface
Dimensions of Human Services Management
Management in the Human Services: Purposes, Practice, and Prospects in the 21st Century
General Themes in the Evolution of Human Services Administration
Human Services Administration and Organizational Theory
The Structure and Financing of Human Services Organizations
What Human Services Managers Do and Why They Do It
Managing for Performance
Organizational Climate and Culture and Performance in the Human Services
Leadership and Performance in Human Services Organizations
Managing for Service Outcomes: The Critical Role of Information
Developing Information Technology Applications for Performance-Oriented Management in a Global Environment
Developing and Empowering Staff and Volunteers
Motivating Work Performance in Human Services Organizations
Social Psychological Perspectives of Workforce Diversity and Inclusion in National and Global Contexts