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Preface | |
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Key Concepts | |
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The Concept of International Business and a Global Marketplace | |
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Why Study Global Communication and International Business | |
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International Business, Globalism, and the Nature of Global Communication | |
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Political Issues and Globalization | |
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Economic Issues and Globalization | |
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Technological Issues and Globalization | |
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Training Challenges of a Complex Intercultural World for International Business | |
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Summary | |
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The Concept of Intercultural Communication and the Cosmpolitan Leader | |
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Defining Culture and Cultural Patterns | |
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The Interface of International Business, Culture, and Communication | |
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Cosmopolitan Leadership and an Emerging World Culture | |
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Summary | |
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The Concept of Cultural Synergy and the Global Organization | |
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The Emerging Global Landscape | |
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The Reconfigurable Organization and Globalism | |
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Corporate Cultural Models and Critical Cultural Factors | |
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Globalism and Cultural Synergy | |
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The Virtual Organization, Cultural Synergy, and the Global Marketplace | |
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Summary | |
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Developing New Skills And Intercultural Competencies | |
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Cultural Contact and Interfacing With Others | |
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Relational Dialectics and Cultural Contact | |
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Adaptation and Building Intercultural Relationships | |
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Intercultural Effectiveness and Cross-Cultural Competencies | |
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An Expatriate's Journal: A Three-Year Sojourn In Singapore | |
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Summary | |
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The Nature of Language and Nonverbal Communication | |
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Characteristics of Language | |
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Nonverbal Communication | |
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Summary | |
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Intercultural Communication and Conflict Management | |
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Defining Intercultural Conflict | |
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Phases of Intercultural Conflict | |
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Characteristics of Intercultural Conflict | |
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Steps in Constructive Intercultural Conflict Management | |
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Conflict Negotiation, Mediation, and Arbitration | |
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Summary | |
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Intercultural Communication And The New World Of Business | |
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Cosmpolitan Leadership, Teams, and the Global Workforce | |
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Cosmopolitan Leadership and Leadership Competencies | |
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Cosmopolitan Leadership and Global Teams | |
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Decision-Making, Problem-Solving, and the Global Teams | |
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The Global Workforce and Technology | |
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Summary | |
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Disturbing the Equilibrium and Creating Planned Change | |
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Chaos, Change, and Innovation | |
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Strategies for Innovation and Change: Theoretical Frameworks | |
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Communicating About Changes | |
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Cross-Cultural Considerations for Implementing Change | |
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Taking the Long View: Seeing the Future | |
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Summary | |
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Entering The Global Marketplace And World Bazaar | |
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Doing Business in North America | |
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Geography and Demographics | |
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Case Study: The Growing Latin American Population | |
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Cultural Themes and Patterns | |
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Social, Economic, and Political Factors | |
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Case Study: The Cost of Terrorism | |
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Business Conduct and Characteristics | |
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Emerging Trends | |
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Summary | |
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Resource Guide | |
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Doing Business in Latin America and the Caribbean | |
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Geography and Demographics | |
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Cultural Themes and Patterns | |
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Social, Economic, and Political Factors | |
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Trade and Economic Integration | |
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Case Study: The Mexican Peso Crisis | |
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Business Conduct and Characteristics | |
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Emerging Trends | |
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Summary | |
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Resource Guide | |
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Doing Business in East Asia and the Pacific Rim | |
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Geography and Demographics | |
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Cultural Themes and Patterns | |
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Case Study: How Cultural Factors Contributed to the 1997 Asian Economic Crisis | |
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Social, Economic, and Political Factors | |
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Business Conduct and Characteristics | |
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Case Study: The Sino-Japanese Struggle?--Who Will Trump Asia? | |
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Summary | |
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Resource Guide | |
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Doing Business in Europe | |
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Geography and Demographics | |
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Social, Economic, and Political Factors | |
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Trade and Economic Integration | |
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The European Union and the Euro | |
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Case Study: The Russian Federation | |
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Business Conduct and Characteristics | |
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Emerging Trends | |
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Summary | |
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Resource Guide | |
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Doing Business in Africa and the Middle East | |
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Geography and Demographics | |
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Cultural Themes and Patterns | |
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Culture, Language, and Religion | |
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Social, Economic, and Political Factors | |
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Business Conduct and Characteristics | |
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Emerging Trends | |
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Summary | |
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Resource Guide | |
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Epilogue: Breaking Free and the Road Ahead | |
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References | |