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Operations Management with Companion Website with GradeTracker Student Access Card

ISBN-10: 140584700X

ISBN-13: 9781405847001

Edition: 5th 2007 (Revised)

Authors: Nigel Slack, Robert Johnston, Stuart Chambers

List price: $103.60
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Description:

Operations Management, 5/e In this market-leading text, the Nigel Slack, Stuart Chambers and Robert Johnston bring to life their comprehensive, practical and strategic view of operations management with over 100 contemporary and international examples of operations in practice, as well as providing critical commentaries on areas of academic contention and professional debate. Companion Website with Gradetracker Student Access Card: Operations Management 5/e
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Book details

List price: $103.60
Edition: 5th
Copyright year: 2007
Publisher: Prentice Hall PTR
Publication date: 4/12/2007
Binding: Mixed Media
Size: 7.75" wide x 10.50" long x 1.25" tall
Weight: 3.234
Language: English

Nigel Slack is the Professor of Operations Managment and Strategy at Warwick University. Previously he has been Professor of Manufacturing Strategy and Lucas Professor of Manufacturing Systems Engineering at Brunel University, a University Lecturer in Management Studies at Oxford University and Fellow in Operations Management at Templeton College, Oxford.Robert Johnston is a Professor of Operations Management at Warwick Business School and Associate Dean, responsible for finance and resources. He is the founding editor of the International Journal of Service Industry Management and he also serves on the editorial board of the Journal of Operations Management and the International Journal of Tourism and Hospitality Research.

Detailed Contents
Guide to �operation in action', examples, short cases and case studies
Guided tour of the book
Guided tour of online resources
Preface
How to use this book
About the authors
Acknowledgements
Introduction
Operations management
Introduction
What is operations management?
Operations management is about managing processes
Operations processes have different characteristics
The activities of operations management
The model of operations management
Operations management is important
Summary answers to key questions
Case study: Design house partnerships at Concept Design ServicesProblemsStudy activities
Notes on chapter
Selected further reading
Useful websites
The strategic role and objectives of operations
Introduction
The role of the operations function
Operations performance objectives
The quality objective
The speed objective
The dependability objective
The flexibility objective
The cost objective
The polar representation of performance objectives
Summary answers to key questions
Case study: Operations objectives at the Penang
Mutiara
ProblemsStudy activities
Notes on chapter
Selected further reading
Useful websites
Operations strategy
Introduction
What is strategy and what is operations strategy?
The �top-down' perspective
The �bottom-up' perspective
The market requirements perspective
The operations resource perspective
The process of operations strategy
Summary answers to key questions
Case study: Long Ridge Gliding Club
ProblemsStudy activitiesNotes on chapter
Selected further readingUseful websites
Design
Process design
Introduction
The design activity
Process types -- the volume-variety effect on process design
Detailed processes design
The effect of process variability
Summary answers to key questions
Case study: The Central Evaluation Unit
Problems Study activities
Notes on chapter
Selected further reading
Useful websites
The design of products and services
Introduction
Why is good design important?
Concept generation
Concept screening
Preliminary design
Design evaluation and improvement
Prototyping and final design
The benefits of interactive design
Summary answers to key questions
Case study: Chatsworth House - The Adventure Playground Decision
ProblemsStudy activities
Notes on chapter
Selected further reading
Useful websites
Supply network design
Introduction
The network perspective
Configuring the network supply
The location of capacity
Long-term capacity management
Summary answers to key questions
Case study: Delta Synthetic FibresProblems
Study activities
Notes on chapter
Selected further reading
Useful websites
Supplement to Chapter 6 - Forecasting
Introduction
Forecasting - knowing the options
In essence forecasting is simple
Approaches to forecasting
Layout