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Law Office Skills

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ISBN-10: 1401812295

ISBN-13: 9781401812294

Edition: 2003

Authors: Linda L. Edwards

List price: $101.95
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This book is a survival kit for anyone new to the legal arena. It teaches students what it means to dress, act, and behave professionally. How to use the phone, voice mail, and e-mail effectively and professionally. It explains how to efficiently manage their time. Demonstrates common billing practices and the mechanics of timekeeping, the mechanics of opening and organizing files, the mechanics of organizing documents, and the mechanics of docket control systems. Teaches how to cope with the realities of office politics and how to work effectively with ?challenging? clients, attorneys, and staff. Practicality is the cornerstone of this text. Students who use this text should be better…    
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Book details

List price: $101.95
Copyright year: 2003
Publisher: Delmar Cengage Learning
Publication date: 12/23/2002
Binding: Paperback
Pages: 288
Size: 6.00" wide x 8.75" long x 0.75" tall
Weight: 0.836

Dr. Linda L. Edwards was an attorney and author, having written or co-written seven textbooks in the legal assistant field. She was an instructor in the Justice and Legal Studies Department at Phoenix College for 24 years until her retirement in January 2001. During her tenure as program director, she was responsible for creating dozens of new classes in both legal assisting and criminal justice.

Dressing Like a Professional
Nonverbal Messages
Greeting Others
Language and Behavior
What it Means to Be Professional
Taking Directions
Telephone Etiquette
General Rules of Telephone Etiquette
Putting People on Hold
Taking Messages
Modern Technology
Voice Mail
Dealing with Difficult People
Calling Others
Time Management
Time Management--Getting Where You Want to Go
Purpose of Time Management
Assessing Your Relationship to Time
Knowing Where You Want to Go
Pareto Living
Determining Your Present Goals
Setting Goals
Why Aren't You Getting Where You Want to Go?
Common Time "Stealers"
Getting Where You Want to Go--Easier and Faster
Creating an Orderly Work Environment
Timekeeping and Billing
Importance of Accurate Timekeeping
Fee Arrangements
Billing Practices
Collection of Fees
Ethical Issues in Relation to Fees
Need for Accurate Timekeeping
Billable versus Non-Billable Time
Calculation of Billable Time
Mechanics of Keeping Time
File Management
Importance of a Good Filing System
Organization of Filing System
Alphabetical System
Numerical System
Alphanumeric System
Retrieving Files
Opening Files
Organizing Files
Why File Organization Is Important
Central Index
Pleadings Index
Discovery Index
Deposition Schedule
Working File
Closing Files
Document Management
Managing the Flow of Documents
Importance of Good Document Management
Responding to Requests for Production
Reviewing Documents
Organizing Documents
Numbering Documents
Copying Documents
Filing Documents
Opponent's Response to Request for Production
Selecting Documents
Organizing Documents Produced
Reorganizing Documents
Preparation for Trial
What Can Automated Systems Do?
Docket Control
Importance of Docket Control
Court Dates
Organization of Docket Control Systems
Tickler System
Review of Files
Manual Systems
Computerized Docket Control
Office Politics
What Is Office Politics?
Is Office Politics Necessary?
Do "Good" People Engage in Office Politics?
Acquiring Power
Scoping Out Your Political Environment
Building Relationships with Others
Building Alliances
Minimizing Conflict
Working with the "Enemy"
How to Build a Power Base
Human Dynamics in a Law Office
Stresses in a Law Office
Good Client Relations
Working with Challenging Clients
Working with Attorneys
Working with Legal Secretaries and Other Staff
Supplemental Reading: Working with People Who Make You Want to Scream
Who Are the People Who Make You Want to Scream?
General Principles
Common Varieties of PWMYWTS
Rude People
Chronic Complainers
Pygmalion Effect
Are You a Person Who Makes Others Want to Scream?