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I'm Right, You're Wrong, Now What? Break the Impasse and Get What You Need

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ISBN-10: 1401303463

ISBN-13: 9781401303464

Edition: 2008

Authors: Amador Xavier

List price: $25.00
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Part negotiation, part psychology, part common sense, I'm Right, You're Wrong, Now What? moves readers beyond the sort of impasses we often find ourselves faced with. People get stuck in "I'm right, you're wrong!" arguments everyday, Dr. Amador says. These impasses can be toxic, stall progress, and hurt relationships, or they can be healthy and bring people together to get things done. You just need to know what to do. That's where his LEAP technique comes in: Listen reflectively Empathize with the other person's point of view. Agree on those goals you share. Partner on achieving those goals LEAP is a powerful and pragmatic tool that can help us all navigate conflicts and arguments in order…    
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Book details

List price: $25.00
Copyright year: 2008
Publisher: Hyperion Press
Publication date: 4/1/2008
Binding: Hardcover
Pages: 256
Size: 6.25" wide x 9.50" long x 1.00" tall
Weight: 1.034
Language: English

Introduction
Getting Ready to LEAP
I'm Right, You're Wrong-How to Recognize When You've Reached an Impasse
What Is It You Really Need?
Learning to Give in Order to Get What You Really Need
Learning to LEAP
The Psychology of LEAP
Before You LEAP-Stop and Look Both Ways
Listen-in Order to Disarm
Empathize-in Order to Befriend
Now What?
Agree-with Your Adversary
Partner-to Get What You Need
LEAP for the Many Faces of Impasse
LEAP to Better Relationships at Home
LEAP to Better Business Relations
Getting Service People to LEAP to Your Assistance
LEAP Past Denial
LEAP Through Closed Doors
Conclusion: LEAP in Life