A Guide to Customer Service Skills for the Service Desk Professional:

Name: A Guide to Customer Service Skills for the Service Desk Professional:
Availability: InStock
ISBN: 9781285063584

ISBN-10: 1285063589

ISBN-13: 9781285063584

Edition: 2014

Authors: Donna Knapp

List price: $138.95

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Description:

The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on…

Book details

List price: $138.95
Copyright year: 2014
Publisher: Cengage Learning
Binding: Paperback
Pages: 544
Size: 7.25" wide x 9.00" long x 0.75" tall
Weight: 1.694
Language: English