FRANCO FIORDELISI is Professor of Finance and Banking in the Faculty of Economics at the University of Rome III, Italy. He is also Visiting Research Fellow at Bangor Business School, Bangor University, UK, and the Essex Finance Centre of the University of Essex, UK. His recent books include Shareholder Value in European Banking (Palgrave Macmillan, 2006) and New Drivers of Performance in a Changing Financial World (Palgrave Macmillan, 2008). PHILIP MOLYNEUX is Head of Bangor Business School, Bangor University, UK. His recent books include An Introduction to Global Financial Markets (Palgrave Macmillan, 2010) (with Stephen Valdez), An Introduction to Banking (with Barabara Casu and Claudia Girardone). He is co-editor of The Oxford Handbook of Banking , and Series Editor of the Palgrave Macmillan Studies in Banking and Financial Institutions . DANIELE PREVIATI is Professor of Banking and Finance in the Faculty of Economics at the University of Rome III, Italy. He has widely published in a large number of academic journals. His research focuses on stakeholder management in banking and other financial institutions.