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| Operations Strategy and Global Competitiveness | |
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| Operations | |
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| Customer Value | |
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| Strategy and Competitiveness | |
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| From Strategy to Structure | |
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| Process Planning and Design | |
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| Forms of Transformation Systems | |
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| Selection of a Transformation System | |
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| Controlling Processes | |
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| Monitoring and Control | |
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| Process Monitoring | |
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| Process Control | |
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| Controlling Service Quality | |
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| Process Improvement: Minimizing Variation Through Six Sigma | |
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| Approaches for Process Improvement | |
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| Business Process Design (Reengineering) | |
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| Six Sigma and the DMAIC Improvement Process | |
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| Example Six Sigma Project | |
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| The Define Phase | |
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| The Measure Phase | |
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| The Analyze Phase | |
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| The Improve Phase | |
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| The Control Phase | |
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| Six Sigma In Practice | |
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| Process Improvement: Reducing Waste Through Lean | |
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| History and Philosophy of Lean | |
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| Traditional Systems Compared with Lean | |
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| Specify Value | |
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| Identify the Value Stream | |
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| Make Value Flow | |
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| Pull Value Through the Value Stream | |
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| Pursue Perfection | |
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| Benefits of Lean | |
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| Lean Six Sigma | |
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| Managing Process Improvement Projects | |
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| Defining a Project | |
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| Planning the Project | |
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| Scheduling the Project | |
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| Controlling the Project: Earned Value | |
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| Supply Chain Management | |
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| Defining Supply Chain Management | |
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| Supply Chain Strategy | |
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| Supply Chain Design | |
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| Outsourcing and Global Sourcing | |
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| Inventory Management | |
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| Role of Information Technology | |
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| Successful Supply Chain Management | |
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| The Beer Game | |
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| The Economic Order Quantity Model | |
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| Capacity, Scheduling, and Location Planning | |
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| Long-term Capacity Planning | |
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| Location Planning Strategies | |
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| Short-term Capacity Planning | |
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| Forecasting | |
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| Forecasting Purposes and Methods | |
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| Time Series Analysis | |
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| Causal Forecasting with Regression | |
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| Locating Pure Services | |
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| Effectively Utilizing Capacity Through Schedule Management | |
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| Cases | |
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| Index | |