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Introduction to Operations Management | |
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What Is Operations Management? | |
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Links to Practice: The E-tailers | |
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Differences Between Manufacturing And Service Organizations | |
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Links to Practice: U.S. Postal Service | |
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Operations Management Decisions | |
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Links to Practice: Texas Instruments Incorporated | |
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Plan Of This Book | |
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Historical Development | |
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Why OM? | |
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Historical Milestones | |
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The Industrial Revolution | |
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Scientific Management | |
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The Human Relations Movement | |
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Management Science | |
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The Computer Age | |
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Just-in-Time | |
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Total Quality Management | |
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Business Process Reengineering | |
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Flexibility | |
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Time-Based Competition | |
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Supply Chain Management | |
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Links to Practice: The Publishing Industry | |
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Global Marketplace | |
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Sustainability and Green Operations | |
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Electronic Commerce | |
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Outsourcing and Flattening of the World | |
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Today?s OM Environment | |
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Operations Management In Practice | |
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Within OM: How It All Fits Together | |
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OM Across The Organization | |
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The Supply Chain Link | |
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The Sustainability Link | |
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Key Terms | |
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Discussion Questions | |
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Case: Hightone Electronics, INC. | |
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Case: Creature Care Animal Clinic (A) | |
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Interactive Case: Virtual Company | |
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Internet Challenge | |
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On Line Resources | |
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Selected Bibliography | |
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Operations Strategy and Competitiveness | |
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The Role Of Operations Strategy | |
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The Importance of Operations Strategy | |
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Developing A Business Strategy | |
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Mission | |
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Environmental Scanning | |
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Core Competencies | |
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Putting It Together | |
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Links to Practice: Dell Computer Corporation | |
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Developing An Operations Strategy | |
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Competitive Priorities | |
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Links to Practice: Southwest Airlines Company | |
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Links to Practice: FedEx Corporation | |
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Th e Need for Trade-Off s | |
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Order Winners and Qualifi ers | |
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Translating Competitive Priorities into Production Requirements | |
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Strategic Role Of Technology | |
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Types of Technologies | |
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Technology as a Tool for Competitive Advantage | |
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Productivity | |
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Measuring Productivity | |
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Interpreting Productivity Measures | |
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Productivity and Competitiveness | |
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Productivity and the Service Sector | |
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Operations Strategy Within OM: How It All Fits Together | |
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Operations Strategy Across The Organization | |
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The Supply Chain Link | |
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The Sustainability Link | |
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Key Terms | |
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Formula Review | |
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Solved Problems | |
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Discussion Questions | |
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Problems | |
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Case: Prime Bank Of Massachusetts | |
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Case: Boseman Oil And Petroleum (BOP) | |
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Interactive Case: Virtual Company | |
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Internet Challenge | |
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On Line Resources | |
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Selected Bibliography | |
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Product Design and Process Selection | |
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Product Design | |
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Design of Services versus Goods | |
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The Product Design Process | |
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Idea Development | |
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Links to Practice: IBM Corporation | |
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Product Screening | |
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Preliminary Design and Testing | |
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Final Design | |
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Factors Impacting Product Design | |
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Design for Manufacture | |
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Product Life Cycle | |
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Concurrent Engineering | |
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Remanufacturing | |
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Process Selection | |
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Types of Processes | |
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Designing Processes | |
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Process Performance Metrics | |
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Linking Product Design And Process Selection | |
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Product Design Decisions | |
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Links to Practice: The Babcock & Wilcox Company | |
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Competitive Priorities | |
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Facility Layout | |
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Product and Service Strategy | |
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Degree of Vertical Integration | |
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Technology Decisions | |
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Information Technology | |
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Links to Practice: Using GPS Technology in Product Advertising | |
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Automation | |
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Links to Practice: Performing Robotic Surgery 85 e-Manufacturing | |
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Designing Services | |
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How Are Services Diff erent from Manufacturing? | |
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How Are Services Classifi ed? | |
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The Service Package | |
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Differing Service Designs | |
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Product Design And Process Selection Within OM: How It All Fits Together | |
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Product Design And Process Selection Across The Organization | |
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The Supply Chain Link | |
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The Sustainability Link | |
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Chapter Highlights | |
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Key Terms | |
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Formula Review | |
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Solved Problems | |
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Discussion Questions | |
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Problems | |
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Case: Biddy?s Bakery (BB) | |
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Case: Creature Care Animal Clinic (B) | |
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Interactive Case: Virtual Company | |
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Internet Challenge | |
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On Line Resources | |
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Selected Bibliography | |
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Supply Chain Management | |
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What Is A Supply Chain? | |
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Components Of A Supply Chain For A Manufacturer | |
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External Suppliers | |
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Internal Functions | |
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External Distributors | |
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The Bullwhip Effect | |
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Causes of the Bullwhip Effect | |
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Counteracting the Bullwhip Effect | |
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Supply Chains For Service Organizations | |
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Internal Operations | |
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The External Distributors | |
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Major Issues Affecting Supply Chain Management | |
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Information Technology | |
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E-Commerce | |
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Business-to-Business (B2B) E-Commerce | |
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The Evolution of B2B Commerce | |
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The Benefits of B2B E-Commerce | |
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Business-to-Consumer (B2C) E-Commerce | |
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Consumer Expectations and Competition Resulting from E-Commerce | |
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Links to Practice: Lands? End, Inc. | |
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Globalization | |
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Government Regulations and E-Commerce | |
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Green Supply Chain Management | |
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Infrastructure Issues | |
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Product Proliferation | |
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The Role Of Purchasing | |
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The Traditional Purchasing Process | |
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The E-purchasing Process | |
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Sourcing Issues | |
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Insourcing versus Outsourcing Decisions | |
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Developing Supplier Relationships | |
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How Many Suppliers? | |
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Developing Partnerships | |
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Links to Practice: The Bama Companies | |
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Critical Factors in Successful Partnering | |
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Links to Practice: Sweetheart Cup Company/Georgia-Pacifi c Corporation | |
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Benefits of Partnering | |
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Ethics in Supply Management | |
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Supply Chain Distribution | |
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The Role of Warehouses | |
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Links to Practice: Fingerhut Direct Marketing, Inc. | |
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Crossdocking | |
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Links to Practice: FedEx Freight | |
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Radio Frequency Identifi cation Technology (RFID) | |
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Third-Party Service Providers | |
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Implementing Supply Chain Management | |
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Strategies for Leveraging Supply Chain Management | |
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Supply Chain Performance Metrics | |
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Trends In Supply Chain Management | |
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Supply Chain Management Wihtin OM: How It All Fits Together | |
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SCM Across The Organization | |
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The Supply Chain Link | |
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The Sustainability Link | |
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Key Terms | |
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Formula Review | |
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Solved Problems | |
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Discussion Questions | |
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Problems | |
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Case: Electronic Pocket Calendars Supply Chain Management Game | |
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Case: Supply Chain Management At Durham International Manufacturing Company (DIMCO) | |
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Interactive Case: Virtual Company | |
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Internet Challenge | |
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On Line Resources | |
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Selected Bibliography | |
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Total Quality Management | |
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Defining Quality | |
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Differences between Manufacturing and Service Organizations | |
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Links to Practice: General Electric Company/Motorola, Inc. | |
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Cost of Quality | |
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The Evolution Of Total Quality Management (TQM) | |
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Quality Gurus | |
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The Philosophy Of TQM | |
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Customer Focus | |
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Continuous Improvement | |
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Employee Empowerment | |
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Links to Practice: The Walt Disney Company | |
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Use of Quality Tools | |
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Links to Practice: The Kroger Company/Meijer Stores Limited Partnership | |
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Product Design | |
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Process Management | |
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Managing Supplier Quality | |
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Quality Awards And Standards | |
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The Malcolm Baldrige National Quality Award (MBNQA) | |
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The Deming Prize | |
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ISO 9000 Standards | |
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ISO 14000 Standards | |
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Why Tqm Efforts Fail | |
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Total Quality Management (TQM) Within OM: How It All Fits Together | |
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Total Quality Management (TQM) Across The Organization | |
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The Supply Chain Link | |
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The Sustainability Link | |
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Key Terms | |
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Formula Review | |
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Solved Problems | |
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Discussion Questions | |
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Problems | |
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Case: Gold Coast Advertising (GCA) | |
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Case: Delta Plastics, INC. (A) | |
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Interactive Case: Virtual Company | |
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Internet Challenge | |
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On Line Resources | |
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Selected Bibliography | |
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Statistical Quality Control | |
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What Is Statistical Quality Control? | |
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Links to Practice: Intel Corporation | |
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Sources Of Variation: Common and Assignable Causes | |
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Descriptive Statistics | |
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The Mean | |
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The Range and Standard Deviation | |
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Distribution of Data | |
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Statistical Process Control Methods | |
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Developing Control Charts | |
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Types of Control Charts | |
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Control Charts For Variables | |
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Mean (x-Bar) Charts | |
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Range (R) Charts | |