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| Foreword | |
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| Acknowledgments | |
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| Introduction | |
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| What Are Your Natural Training Strengths? | |
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| The Trainer's Strengths | |
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| Job of the Trainer | |
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| Value of This Book | |
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| Let's Get Started: Taking the Training Style Inventory<sup>�</sup> (TRSI<sup>�</sup>) | |
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| The Four Training Approaches | |
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| Four Trainer Type Assessments | |
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| Your Learning Style: What You Look for, You Find | |
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| Common Descriptions of Ideal Learning Environments | |
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| Your Style: The Four Parts of the Learning Cycle | |
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| Summary | |
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| Identifying Areas of Opportunity | |
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| FAQs | |
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| Reflect | |
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| Act | |
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| The Four Learning Styles in the Room | |
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| What Is Learning? | |
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| Your Learning Style | |
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| The 4MAT<sup>�</sup> Learning Styles | |
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| Understanding Your Thinking Map | |
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| Thinking Strengths of Each Style | |
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| Functional Strengths of Each Style | |
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| How Your Training Style Relates to the Needs of Each Learning Style | |
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| Summary | |
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| FAQs | |
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| Reflect | |
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| Act | |
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| 4MAT: The Four Steps of the Learning Cycle | |
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| A Brief Tour of the Brain | |
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| Brain Research on Learning | |
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| The Four Steps | |
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| Using the 4MAT Model to Design Learning | |
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| The First Step: Engage | |
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| The Second Step: Share | |
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| The Third Step: Practice | |
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| The Fourth Step: Perform | |
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| Summary | |
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| Reflect | |
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| Act | |
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| Engage: The Art of Creating Powerful Openings | |
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| What Happens in Engage | |
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| Focus 1: Gaining Attention by Linking to What Learners Already Know | |
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| Focus 2: Using Questions to Provoke Reflection, Generate Dialogue, and Guide the Movement of the Group | |
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| Focus 3: Creating a Safe Learning Environment | |
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| Five Ways to Enhance Learner Safety While Building a Sense of Community | |
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| Summary | |
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| Reflect | |
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| Act | |
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| Examples of Engage Activities | |
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| Share: Animating the Learning Content | |
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| Two Channels of Delivery: Visual and Verbal | |
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| The Verbal Channel: How to Organize Your Lecture | |
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| The Visual Channel: Animating Lecture Using Visual Strategies | |
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| Animating Lecture with Visual Organizers | |
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| Animating Lecture with Powerpoint | |
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| Summary | |
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| Reflect | |
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| Act | |
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| Examples of Share Activities | |
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| Practice: Building Mastery Through Application | |
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| Designing Outcome-Based Practice Activities | |
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| Facilitating (Setting Up) Activities Effectively | |
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| Observing Application | |
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| Coaching and Debriefing | |
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| Using Questions to Focus the Learner's Attention | |
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| Coaching Assessment Tool | |
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| Strategies That Work in Practice | |
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| Summary | |
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| Reflect | |
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| Act | |
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| Examples of Practice Activities | |
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| Perform: Assessing and Implementing | |
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| What You Are Doing | |
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| Encouraging Self-Assessment | |
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| Gaining Commitment on Future Action | |
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| Setting Up a Post-Training Implementation Plan | |
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| The 24/7 Rule | |
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| Organizing an On-the-Job Support Team | |
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| Choosing On-the-Job Coaches | |
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| Summary | |
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| Reflect | |
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| Act | |
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| Activities for Perform | |
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| Engaging Virtual Training How to Maximize Online Learning Impact | |
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| Designing Your Virtual Session | |
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| Engage | |
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| Share | |
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| Practice | |
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| Perform | |
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| Summary | |
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| Reflect | |
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| Act | |
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| Begin with the End in Mind | |
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| Step 1: Clarifying Stakeholder Expectations and Analyzing the Performance Gap | |
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| Step 2: Defining the Four Critical Learning Outcomes | |
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| Step 3: Working with Subject Matter Experts to Focus Content and Skills Practice | |
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| Example: Defining the Outcomes for a Sales Training Course | |
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| Engage: Delivering the Value Outcome | |
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| Share: Delivering the Knowledge Outcome | |
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| Practice: Delivering the Skill Outcome | |
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| Perform: Delivering the Adaptation Outcome | |
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| Summary | |
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| Reflect | |
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| Act | |
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| Assessment: Integrating Measurement into Training Design and Delivery | |
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| Evaluating at Four Levels | |
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| "On-the-Way" Versus "At-the-Gate" Assessment | |
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| Level 1: Value-Evaluating for Learner Reaction | |
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| Level 2: Knowledge-Evaluating Knowledge Gained | |
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| Level 3: Skill-Evaluating Skills Gained | |
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| Level 4: Adaptation-Evaluating Performance and Business Impact | |
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| Summary | |
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| Reflect | |
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| Act | |
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| Case Studies | |
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| Aveda | |
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| The Center for Creative Leadership | |
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| Grundfos Pumps | |
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| Holland American Line | |
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| Next Steps | |
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| Bibliography | |
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| Index | |
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| About the Author | |