Skip to content

Performance-Based Certification How to Design a Valid, Defensible, Cost-Effective Program

ISBN-10: 1118027248

ISBN-13: 9781118027240

Edition: 2nd 2012

Authors: Judith Hale

List price: $80.00
Blue ribbon 30 day, 100% satisfaction guarantee!
what's this?
Rush Rewards U
Members Receive:
Carrot Coin icon
XP icon
You have reached 400 XP and carrot coins. That is the daily max!

Description:

Are your employees qualified? Looking for qualified people to do competent work? How do you ensure that the people you hire can do the job right? An ever-increasing number of organizations are asking the same questions. Certification planning is the answer and Performance-Based Certification is the key. This is the only book on the market that addresses the growing need to monitor the qualifications of employees. Youll be able to quickly customize the certification tests and other job aids provided on the accompanying disk. Create a certification program within your organization to: Instill confidence that employees, members, or suppliers are qualified to meet the needs of your customers Ensure that your workforce is trained and competent to their job Make your hiring process more cost effective and legally defendable Recognize competnece and consistency of your employees Once youve identified the need for a certification program, whats the next step? All of the answers are here!
Customers also bought

Book details

List price: $80.00
Edition: 2nd
Copyright year: 2012
Publisher: John Wiley & Sons, Limited
Publication date: 1/27/2012
Binding: Hardcover
Pages: 288
Size: 8.25" wide x 9.25" long x 1.00" tall
Weight: 1.540
Language: English

List of Tables, Figures, and Exhibits
Contents of the Website
Introduction
The Driver
Why Organizations Certify
Protecting the Public
Reinforcing Professional Stature and Promoting Universal Standards
Preparing People for Jobs Requiring Competence in Multiple Disciplines
Protecting Jobs and Enhancing Professional Stature
Improving Business Processes
Establishing Professional Credibility and Influencing Academic Curricula
Establishing Uniform Performance Standards
Protecting the Brand Name
Raising the Level of Core Competencies
Success Measures
Who to Involve
The Players
Target Audience
Stakeholders
Benefits of Certification
Missteps and Oversights
Tips
Summary
Where to Learn More
Notes
The Business Case
What Goes into a Business Case
Hypotheses, Premises, and Best Guesses
Metrics or Key Success Indicators
Economic Metrics
Noneconomic Metrics
The Requirements
Missteps and Oversights
Tips
Summary
Where to Learn More
Note
The Requirements
Distinctions Among Eligibility, Qualification, and Certification
Roles Certification Plays
Gatekeeping or Screening
Recognizing Demonstrated Performance
Recognizing Different Levels of Accomplishment or Different Capabilities
Typical Requirements for Certification
Acceptance of a Code of Conduct
Eligibility
Education, Training, and Development
Endorsements
Experience
External Credentials
Tests
Work Samples
Work or Personnel Records
Maintenance and Recertification
Missteps and Oversights
Tips
Summary
Where to Learn More
Notes
The Standards
Competencies, Standards, and Criteria
Defi ning the Scope of the Effort
The Job or Task Analysis
Traditional Job/Task Analysis Methodologies
Controlling Bias
Sampling Error
Design Error
Administrative Error
Design of the Credential
Certification vs. Certificate
The Elements
Missteps and Oversights
Tips
Standards
The Design
Summary
Procedures
Focus Groups
The NGT
Outcome-Based Competency Session
Delphi Study
Where to Learn More
Note
Assessment
Definitions
Rigor and Validity
Sampling Error
Under-Representation
Extraneous Abilities
Test Specifications
Design Errors
Administrative Error
Types of Test Items
Response-Supplied Items
Response-Not-Supplied Items
Computer-Based Testing
Determining the Passing Score
Informed Judgment Method
Contrasting Group Method
Conjectural (Angoff-Nedelsky) Method
Issues in Assessment and Testing
Opportunity to Learn
Adequate Time and Resources
Face Validity
Documentation
Missteps and Oversights
Tips
Summary
Where to Learn More
Governance and Administration
Responsibilities of the Governance Board
Candidate Rights
Disclosure
Appeals and Exemptions
Preparation and Remediation
Ethics
Fees and Compensation
Test Administration
Responsibilities of the Program Administrator
Establishing Administrative Support Systems
Analyzing Test Items
Missteps and Oversights
Tips
Summary
Where to Learn More
Notes
Recertification and Maintenance
Stability of Enabling Knowledge
Distinguishing Between Knowledge Atrophy and Knowledge Evolution
Defining the Purpose of Recertification or Maintenance
Redoing the Job/Task Analysis
Timing the Requirement
Missteps and Oversights
Tips
Summary
Where to Learn More
Implementation
The Marketing Strategy
Defining the Market
Branding the Credential
Launching the Credential
Rolling Out the Credential and Penetrating a Market
Developing and Executing a Communication Plan
Developing Effective Program Materials
Celebrating Success
Missteps and Oversights
Tips
Summary
Where to Learn More
Going Global
Distinctions Among National, International, Global, and Multi-National Programs
Why Go Global or International?
Determining Reciprocity, Equivalency, and Exemptions
Safeguarding Against Fraud or Misrepresentation
Cultural Issues
Language and Translation
Missteps and Oversights
Tips
Summary
Where to Learn More
Note
Evaluation
Developing an Evaluation Strategy
Defining Evaluation Processes
Determining What to Measure
Determining Where to Start
Being Clear About Your Purpose
Developing an Agenda
Presenting Your Data
Missteps and Oversights
Tips
Summary
Where to Learn More
Index
About the author