Skip to content

TouchPoints Creating Powerful Leadership Connections in the Smallest of Moments

Spend $50 to get a free DVD!

ISBN-10: 1118004353

ISBN-13: 9781118004357

Edition: 2011

Authors: Douglas R. Conant, Mette Norgaard

List price: $20.99
Blue ribbon 30 day, 100% satisfaction guarantee!
Buy eBooks
what's this?
Rush Rewards U
Members Receive:
Carrot Coin icon
XP icon
You have reached 400 XP and carrot coins. That is the daily max!


Many leaders perceive interruptions in their days as annoying and troublesome. However, the authors see interruptions and other incidental points of contact as opportunities to promote the organization's values, purpose, and agenda. They go further to suggest that the most powerful and long-lasting effects of skilled leadership take place in such informal moments-not in the formal, scripted, and often elaborately staged presentations where leaders attempt to energize and inspire their employees, shareholders, and customers. Doug Conant is known from moving The Campbell Soup Company from "poor to great" by valuing the moment-by-moment contact he had with the people who were capable of restoring greatness to the company. The intersection of the leader, the other(s), and the issue is the TouchPoint.The authors maintain that the four essential components of TouchPoint preparation are (1) the head, (2) the heart, (3) the hands, and (4) touch. One of the most valuable uses of a leader's time is the constant preparation of the leader's cognitive circuitry, emotional maturity, orientation for action, and sensitivity to the wants and needs of others. Reading, researching, reflection, and practice all combine to prepare leaders to make the most of TouchPoints, no matter how spontaneous and incidental they might be.Instead, leadership can be seen as a sequence of hundreds, even thousands of moments in time-each one packed with potential to help individuals learn, apply, and align their sense of purpose, personal values, and agendas with the corporate sense of purpose, values, and strategic agenda of the organizations they serve. The authenticity of an individual leader and that leader's purpose, values, and agenda are tested, re-tested, and confirmed or compromised during every informal or incidental interaction that takes place between leaders and those they lead.TouchPoints speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless lethargy in individuals and entropy in organizations into focused energy-one magical moment at a time.
Customers also bought

Book details

List price: $20.99
Copyright year: 2011
Publisher: John Wiley & Sons, Limited
Publication date: 6/3/2011
Binding: Hardcover
Pages: 208
Size: 6.20" wide x 9.00" long x 0.78" tall
Weight: 0.836
Language: English

Editor's Note
The Power of Touchpoints: The Action is in the Interaction
The Commitment to Mastery: The Choice is Yours
Use Your Head: The Commitment to Inquiry
Use Your Heart: The Commitment to Reflection
Use Your Hands: The Commitment to Practice
Mastering the Touch: How Can I Help?
Recommended Reading
About the Authors