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TouchPoints Creating Powerful Leadership Connections in the Smallest of Moments

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ISBN-10: 1118004353

ISBN-13: 9781118004357

Edition: 2011

Authors: Douglas R. Conant, Mette Norgaard

List price: $20.99
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Description:

Many leaders perceive interruptions in their days as annoying and troublesome. However, the authors see interruptions and other incidental points of contact as opportunities to promote the organization's values, purpose, and agenda. They go further to suggest that the most powerful and long-lasting effects of skilled leadership take place in such informal moments-not in the formal, scripted, and often elaborately staged presentations where leaders attempt to energize and inspire their employees, shareholders, and customers. Doug Conant is known from moving The Campbell Soup Company from "poor to great" by valuing the moment-by-moment contact he had with the people who were capable of…    
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Book details

List price: $20.99
Copyright year: 2011
Publisher: John Wiley & Sons, Limited
Publication date: 6/3/2011
Binding: Hardcover
Pages: 208
Size: 6.25" wide x 9.50" long x 1.00" tall
Weight: 0.836
Language: English

Editor's Note
Foreword
Preface
The Power of Touchpoints: The Action is in the Interaction
The Commitment to Mastery: The Choice is Yours
Use Your Head: The Commitment to Inquiry
Use Your Heart: The Commitment to Reflection
Use Your Hands: The Commitment to Practice
Mastering the Touch: How Can I Help?
Coda
Recommended Reading
Acknowledgments
About the Authors
Index