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| Preface | |
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| Acknowledgments | |
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| A Union Steward's Rules of the Road | |
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| Survival 101: Some Steward Basics | |
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| What It Takes: The Qualities of a Good Steward | |
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| Expectations vs. Reality: Keeping Your Goals Realistic | |
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| Stewards as Leaders | |
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| A Steward's Responsibilities | |
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| A Steward's Ten Commandments | |
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| A Steward's Bill of Rights | |
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| Your Legal Rights | |
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| The Steward-Supervisor Relationship | |
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| Mistakes to Avoid | |
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| The Dangers of Playing Favorites | |
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| Code Red: Signs that You're in Trouble | |
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| A Steward's Toolkit | |
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| Grievance Basics: Your First Moves | |
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| Is It Really a Grievance? | |
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| The Unwritten Winner | |
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| Saying "No" to a Grievant | |
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| Grievance Interviewing Skills | |
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| Taking Good Notes | |
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| Writing Up a Grievance | |
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| Flexibility Improves Your Odds | |
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| Is There a Precedent? | |
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| Ten All-Purpose Strategies for Grievance Negotiation | |
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| The Recognition Clause: A Secret Weapon | |
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| Asking Questions, Working It Out | |
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| The Hazards of Doing Nothing | |
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| Presenting the Grievance | |
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| It's Showtime | |
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| Management Tactics in Grievance Sessions | |
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| Negotiating in the Grievance Process | |
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| Unwelcome Surprises | |
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| Don't Settle for Management's "No!" | |
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| Arbitration: The End of the Line | |
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| Grievances That Win at Arbitration | |
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| Turning a Losing Grievance into a Winner | |
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| Looking at the Big Picture | |
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| Handling Common Grievances and Disciplines | |
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| Past Practices | |
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| Rule Violations | |
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| Was There Just Cause? | |
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| Job Classification | |
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| Promotions | |
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| Job Transfer Disputes | |
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| Work Performance | |
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| Work Scheduling Issues | |
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| Absenteeism and Tardiness Diciplines | |
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| Mandatory Overtime | |
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| Break Abuses | |
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| "Stealing Time" | |
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| Sleeping on the Job | |
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| Insubordination | |
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| Safety Violations | |
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| Theft | |
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| Damaging Employer Property | |
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| Personal Appearance | |
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| Discourtesy | |
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| Horseplay | |
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| Gambling on the Job | |
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| Off-Duty Conduct | |
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| Short-Term Suspensions | |
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| Due Process and Terminations | |
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| "Last Chance" Agreements | |
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| Health and Safety Issues | |
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| Health and Safety Basics | |
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| Worker Protections Under Law | |
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| When to Call OSHA | |
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| Toxic Substances: Your Right to Know | |
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| Lead and Asbestos Exposure | |
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| Preventing and Dealing with Ergonomic Injuries | |
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| Watch Your Back! | |
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| Breathing Easier | |
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| The Heast Is On | |
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| Radiation Alert | |
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| Workplace Stress | |
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| Staying Alert to Shift Work's Dangers | |
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| Confronting Dangerous Assignments | |
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| Workplace Violence | |
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| Domestic Violence and the Workplace | |
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| Drug and Alcohol Issues | |
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| Workers with Disabilities | |
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| Family and Medical Leave Act | |
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| Dealing with HIV/AIDS | |
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| Sick Leave Issues | |
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| Counseling on Medical Claims | |
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| Workers' Compensation | |
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| Helping Injured Workers Make a Healthy Return | |
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| The Workplace and the Law | |
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| The Law as a Steward's Tool | |
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| The Right to Representation | |
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| Steward-Member Confidentiality | |
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| The Right to Pursue Grievances | |
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| The Right to Information | |
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| Workplace Freedom of Speech | |
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| Wearing Your Views | |
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| Lie Detectors in the Workplace | |
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| The Changing Workplace | |
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| Building Unity in a Diverse Workforce | |
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| Immigrants, Solidarity and Strength | |
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| Responding to Sexual Harassment Issues | |
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| "GLBT": It Stands for "A Union Issue" | |
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| The Steward and the "High Performance Work Organization" | |
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| Caught in the Web? | |
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| Protecting Workers When Jobs Change | |
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| Professionals and Unionism | |
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| Stewards Guard the Home Front | |
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| Stewards and Politics | |
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| Information and Communication: The Keys to Success | |
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| Getting Your Point Across | |
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| Conducting Workplace Meetings | |
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| Cutting Down on Those Interruptions | |
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| Figures Don't Lie, But Liars Figure | |
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| Using Computers to Good Advantage | |
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| Protections for Electronic Organizing | |
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| Writing for the Newsletter | |
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| Headaches and Heartaches | |
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| The Steward as Psychologist | |
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| Challenges to Your Authority | |
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| Controlling the Loose Cannon | |
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| Dealing with Constant Critics | |
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| Representing the Anti-Union Worker | |
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| Handling Dues Complaints and Free Riders | |
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| Working with Timid Grievants | |
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| Handling Worker-on-Worker Bigotry and Hate | |
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| The Problem Boss | |
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| When the Boss Is in the Bargaining Unit | |
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| Responding to Workplace Smoking Conflicts | |
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| Advising Workers in Trouble with the Boss | |
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| Stopping Workplace Bullying | |
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| Settling Conflicts Between Members | |
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| Fighting "Contracting Out" | |
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| Sanity-Saving Tips | |
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| Managing Your Time | |
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| Taming the Telephone Monster | |
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| Help with Grievance Recordkeeping | |
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| Dealing with Stewards' Stress | |
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| Take Inspiration from Mother Jones | |
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| Movies that Motivate | |
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| Building Unity and Strength | |
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| The "Death" of Unions | |
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| Helping Newer Stewards | |
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| Mobilizing Your Co-Workers | |
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| Recruiting and Keeping Volunteers | |
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| Creating Unionists, Not Just Members | |
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| The "Right-to-Work" Challenge | |
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| Using Pressure to Settle Grievances | |
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| Organizing Around Workload Issues | |
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| Looking for Leverage | |
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| Helping Win Better Contracts | |
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| Rallying the Troops with Laughter and Song | |
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| Unionism as a Movement | |
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| A Steward's Dictionary | |
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| Index | |