Performance Measurement Getting Results

Name: Performance Measurement Getting Results
Availability: InStock
ISBN: 9780877667346

ISBN-10: 0877667349

ISBN-13: 9780877667346

Edition: 2nd 2006 (Revised)

Authors: Harry P. Hatry

List price: $50.00

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Description:

Long before reinventing government came into vogue, Harry Hatry and the Urban Institute pioneered methods for government and human services agencies to measure the efficacy of their programs. Performance Measurement covers every component of the process, from identifying the programs mission, objectives, customers, and trackable outcomes to finding the best indicators and sources of data for each outcome, and collecting them. The book explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all…

Book details

List price: $50.00
Edition: 2nd
Copyright year: 2006
Publisher: Rowman & Littlefield Publishers, Incorporated
Publication date: 1/16/2007
Binding: Paperback
Pages: 342
Size: 8.50" wide x 11.00" long x 0.75" tall
Weight: 2.332
Language: English

Introduction
The scope of performance measurement	p. 3
What types of performance information should be tracked?	p. 13
The performance measurement process
What are the first steps?	p. 31
What are the program's mission and objectives? : who are its customers?	p. 39
What outcomes should be tracked?	p. 47
What outcome indicators should be tracked?	p. 59
What methods of data gathering should be used?	p. 83
Analysis and use of performance information
Making outcome information useful : providing indicator breakouts	p. 121
Making outcome information useful : comparing findings to benchmarks	p. 139
Analysis of performance information	p. 153
Reporting performance information	p. 175
Major uses of performance information and incentives for using it	p. 195
Results-based budgeting	p. 229
Other performance measurement issues
Quality control : assessing the accuracy and usefulness of performance measurement systems	p. 267
Other performance measurement issues	p. 287
Summary
Wrap-up of key performance measurement elements	p. 303
Table of Contents provided by Blackwell. All Rights Reserved.