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Business Process Improvement Toolbox

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ISBN-10: 0873897196

ISBN-13: 9780873897198

Edition: 2nd 2007

Authors: Bj�rn Andersen

List price: $69.00
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Book details

List price: $69.00
Edition: 2nd
Copyright year: 2007
Publisher: ASQ Quality Press
Binding: Hardcover
Size: 7.00" wide x 9.75" long x 0.75" tall
Weight: 1.716
Language: English

List of figures
List of tables
Preface
Business process improvement
Understanding the organization's stakeholders and strategic direction
Understanding your current business processes
Using performance measurement in business process improvement
Creating a business process improvement road map
Organizing for business process improvement
The business process improvement toolbox
Tools for collecting data about the performance shortcoming
Tools for analyzing the performance shortcoming
Tools for gathering ideas and choosing among them
Tools for creating improvements
Tools for implementing improvements
Sample university : improving student satisfaction
Green carpet seed : revamping the business model
Template package
Bibliography
Index