| Foreword | p. ix |
| Acknowledgments | p. xi |
| Interactional Supervision | |
| Introduction, Overview, and Basic Assumptions | p. 3 |
| Focus of the Book | p. 5 |
| Three Assumptions | p. 6 |
| Organization of the Book | p. 7 |
| Empirical Base | p. 9 |
| Summary | p. 9 |
| An Interactional Approach to Supervision | p. 11 |
| Terminology | p. 11 |
| Task Definition | p. 13 |
| Worker-System Interaction | p. 15 |
| Obstacles to Worker-System Interaction | p. 18 |
| Supervision Function | p. 19 |
| Research Findings | p. 21 |
| Summary | p. 30 |
| Supervision and the Phases of Work | |
| Preparatory and Beginning Skills in Supervision | p. 35 |
| Supervision and the Phases of Work | p. 35 |
| The New Supervisor: Some Variations on the Theme | p. 45 |
| Affirmative Action in Promotion and Hiring: Issues for the Supervisor | p. 59 |
| Supervisory Beginnings with New Workers | p. 65 |
| Research Findings | p. 75 |
| Summary | p. 76 |
| Work-Phase Skills in Supervision | p. 78 |
| Work-Phase Model | p. 79 |
| Research Findings | p. 133 |
| Summary | p. 140 |
| Supervisory Endings and Transitions | p. 141 |
| The Worker's Ending Experience | p. 142 |
| The Supervisor's Ending Experience | p. 149 |
| Summary | p. 152 |
| Education and Evaluation Functions | |
| Educational Function of Supervision | p. 155 |
| Assumptions about Teaching and Learning | p. 156 |
| Requirements for Effective Learning | p. 158 |
| Skills of Professional Performance | p. 160 |
| Teaching Core Practice Skills | p. 161 |
| Monitoring Skills Development | p. 199 |
| Research Findings | p. 201 |
| Summary | p. 201 |
| Evaluation Function of Supervision | p. 203 |
| Obstacles to Effective Evaluations: The Supervisor's Viewpoint | p. 203 |
| Evaluation Content and Process | p. 205 |
| Research Findings | p. 208 |
| Summary | p. 209 |
| Working with Staff Groups | |
| Supervision of Staff Groups | p. 213 |
| Dynamics of Supervisory Work with Staff Groups | p. 214 |
| Mutual Aid Processes | p. 216 |
| Beginning Phase in Groups: The Contracting Process | p. 218 |
| Work Phase in Groups | p. 231 |
| Authority Theme: Group-Supervisor Relationships | p. 251 |
| Ending Phase in Groups | p. 256 |
| Research Findings | p. 256 |
| Summary | p. 257 |
| Helping Staff Cope with Trauma | p. 258 |
| Death of a Worker's Client | p. 259 |
| Death of a Staff Member | p. 263 |
| Physical Attack by a Client on a Worker | p. 265 |
| Public Questioning of Agency Policies | p. 266 |
| Service Reductions, Staff Cutbacks, and Reorganization | p. 269 |
| Impact of a Social Trauma | p. 281 |
| Summary | p. 283 |
| Mediating Conflict between Staff and the System | |
| Working with the System | p. 287 |
| Supervisor's Role in Mediating Conflict with the System | p. 287 |
| Helping Staff Negotiate the System | p. 289 |
| Third-Force Function | p. 294 |
| Research Findings | p. 308 |
| Summary | p. 309 |
| Coda: Recording Procedures and Professional Competence | p. 311 |
| Notes on Research Methodology | p. 315 |
| Instrument Development and Testing | p. 316 |
| Methodology of the 1981 Study | p. 321 |
| Methodology of the 1991 Study | p. 325 |
| References | p. 329 |
| Further Reading | p. 333 |
| Case Example Index | p. 337 |
| About the Author | p. 351 |
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