Interactional Supervision

ISBN-10: 0871012200

ISBN-13: 9780871012203

Edition: N/A

Authors: Lawrence Shulman

List price: $44.99
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"Interactional Supervision" offers practical strategies for formal and informal supervision and helps human services supervisors develop skills for working with staff individually and in groups. Shulman's real-life strategies identify and explain management skills needed in every phase of supervisory work. Based on his extensive research, Shulman presents solutions to problems that supervisors face on a day-to-day basis. Special Features: Packed with case examples to demonstrate successful techniques; Provides successful techniques field-tested in holistic studies; Describes research findings and includes summaries in all chapters.
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Book details

List price: $44.99
Publisher: National Association of Social Workers/N A S W Press
Binding: Paperback
Pages: 352
Size: 6.25" wide x 9.00" long x 0.75" tall
Weight: 1.100
Language: English

Forewordp. ix
Acknowledgmentsp. xi
Interactional Supervision
Introduction, Overview, and Basic Assumptionsp. 3
Focus of the Bookp. 5
Three Assumptionsp. 6
Organization of the Bookp. 7
Empirical Basep. 9
Summaryp. 9
An Interactional Approach to Supervisionp. 11
Terminologyp. 11
Task Definitionp. 13
Worker-System Interactionp. 15
Obstacles to Worker-System Interactionp. 18
Supervision Functionp. 19
Research Findingsp. 21
Summaryp. 30
Supervision and the Phases of Work
Preparatory and Beginning Skills in Supervisionp. 35
Supervision and the Phases of Workp. 35
The New Supervisor: Some Variations on the Themep. 45
Affirmative Action in Promotion and Hiring: Issues for the Supervisorp. 59
Supervisory Beginnings with New Workersp. 65
Research Findingsp. 75
Summaryp. 76
Work-Phase Skills in Supervisionp. 78
Work-Phase Modelp. 79
Research Findingsp. 133
Summaryp. 140
Supervisory Endings and Transitionsp. 141
The Worker's Ending Experiencep. 142
The Supervisor's Ending Experiencep. 149
Summaryp. 152
Education and Evaluation Functions
Educational Function of Supervisionp. 155
Assumptions about Teaching and Learningp. 156
Requirements for Effective Learningp. 158
Skills of Professional Performancep. 160
Teaching Core Practice Skillsp. 161
Monitoring Skills Developmentp. 199
Research Findingsp. 201
Summaryp. 201
Evaluation Function of Supervisionp. 203
Obstacles to Effective Evaluations: The Supervisor's Viewpointp. 203
Evaluation Content and Processp. 205
Research Findingsp. 208
Summaryp. 209
Working with Staff Groups
Supervision of Staff Groupsp. 213
Dynamics of Supervisory Work with Staff Groupsp. 214
Mutual Aid Processesp. 216
Beginning Phase in Groups: The Contracting Processp. 218
Work Phase in Groupsp. 231
Authority Theme: Group-Supervisor Relationshipsp. 251
Ending Phase in Groupsp. 256
Research Findingsp. 256
Summaryp. 257
Helping Staff Cope with Traumap. 258
Death of a Worker's Clientp. 259
Death of a Staff Memberp. 263
Physical Attack by a Client on a Workerp. 265
Public Questioning of Agency Policiesp. 266
Service Reductions, Staff Cutbacks, and Reorganizationp. 269
Impact of a Social Traumap. 281
Summaryp. 283
Mediating Conflict between Staff and the System
Working with the Systemp. 287
Supervisor's Role in Mediating Conflict with the Systemp. 287
Helping Staff Negotiate the Systemp. 289
Third-Force Functionp. 294
Research Findingsp. 308
Summaryp. 309
Coda: Recording Procedures and Professional Competencep. 311
Notes on Research Methodologyp. 315
Instrument Development and Testingp. 316
Methodology of the 1981 Studyp. 321
Methodology of the 1991 Studyp. 325
Referencesp. 329
Further Readingp. 333
Case Example Indexp. 337
About the Authorp. 351
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