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| Preface | |
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| Acknowledgments | |
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| Introduction | |
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| Understanding Management and Leadership: The Science and the Philosophy | |
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| Management Processes | |
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| Management and Leadership | |
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| The Management Process | |
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| Managerial Skills | |
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| The Managerial Method | |
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| Summary | |
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| Review Concepts and Questions | |
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| Suggested Assignments | |
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| References | |
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| Theories of Management and Leadership | |
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| The Core and the Satellites | |
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| Classical and Nonclassical Organization Theory | |
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| General System Theory | |
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| Group Dynamics Laboratory: An Experiential Approach | |
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| Motivation | |
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| Summary | |
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| Review Concepts and Questions | |
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| Suggested Assignments | |
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| References | |
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| Experiential Learning Activities: Ice-Breaking and Getting Acquainted | |
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| Managerial Responsibilities: The Core | |
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| Knowing Self | |
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| Conceptual Framework | |
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| Point of View | |
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| Leader Behavior Style | |
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| Summary | |
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| Review Concepts and Questions | |
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| Suggested Assignments | |
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| References | |
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| Diagnosing Others | |
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| Maslow's Hierarchy of Needs | |
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| Alderfer's ERG Model | |
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| Hersey, Blanchard, and Johnson's Levels of Performance Readiness | |
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| McGregor's Theory X and Theory Y | |
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| Argyris's Immaturity-Maturity Continuum | |
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| Herzberg's Motivation-Hygiene Theory | |
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| Summary | |
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| Review Concepts and Questions | |
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| Suggested Assignments | |
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| References | |
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| Leader Behavior | |
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| Definition of Leadership | |
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| Common Leader Behavior Styles | |
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| Components of Leader Behavior | |
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| Leadership Models | |
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| Determining Appropriate Leader Behavior Style | |
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| Discussion of Applied Leader Behavior Theories | |
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| Theory Z Leadership | |
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| Transactional and Transformational Leadership | |
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| Leader Effectiveness | |
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| Organizational Effectiveness | |
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| Summary | |
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| Review Concepts and Questions | |
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| Suggested Assignments | |
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| References | |
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| Diagnosing the Task | |
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| The Vroom, Yetton, and Jago Managerial Decision-Making Model | |
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| Application of the Decision-Making Model | |
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| Discussion of the Decision-Making Model | |
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| A Final Note | |
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| Summary | |
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| Review Concepts and Questions | |
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| Suggested Assignments | |
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| References | |
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| Management in Action | |
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| Assess the Information | |
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| State the Problem or Goal | |
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| Analyze the Problem or Goal | |
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| Create Alternative Solutions | |
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| Recommend an Action Plan | |
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| Implementation and Evaluation | |
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| The Management Process | |
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| Summary | |
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| Review Concepts and Questions | |
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| Suggested Assignments | |
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| References | |
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| Experiential Learning Activities: Managerial Responsibilities-The Core | |
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| Managerial Skills: The "How-To" Satellites | |
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| Communication | |
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| Definition of Communication | |
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| The Communication Process | |
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| Purposes of Communication | |
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| Types of Communication | |
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| How Managers Communicate | |
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| Summary | |
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| Review Concepts and Questions | |
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| Suggested Assignments | |
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| References | |
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| Power | |
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| Power Defined | |
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| Types of Power | |
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| Sources of Power | |
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| Uses of Power | |
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| Summary | |
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| Review Concepts and Questions | |
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| Suggested Assignments | |
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| References | |
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| Confident Communication | |
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| Preparation | |
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| Listening Skills | |
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| Assertiveness | |
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| Components of Assertiveness | |
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| Appropriate Use of Assertiveness Techniques | |
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| Monitoring One's Own Assertiveness | |
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| A Final Note on Assertiveness | |
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| Language Usage | |
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| Conclusions | |
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| Summary | |
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| Review Concepts and Questions | |
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| Suggested Assignments | |
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| References | |
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| Conflict Resolution | |
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| Definitions of Conflict | |
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| Types of Conflict | |
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| Causes of Conflict | |
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| The Conflict Process | |
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| Resolving Conflict | |
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| Outcomes of Conflict | |
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| Summary | |
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| Review Concepts and Questions | |
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| Suggested Assignments | |
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| References | |
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| Time Management | |
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| Philosophy of Time | |
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| The Time Management Process | |
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| Time Management Techniques | |
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| Summary | |
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| Review Concepts and Questions | |
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| Suggested Assignments | |
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| References | |
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| Experiential Learning Activities: Managerial Skills-The "How-To" Satellites | |
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| Managerial Roles: The "Action" Satellites | |
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| Change Facilitator | |
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| Force Field Analysis | |
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| Levels of Change | |
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| The Change Process | |
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| Strategies of Change | |
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| Resistance to Change | |
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| Combatting Resistance to Change-Changing the Language | |
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| Summary | |
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| Review Concepts and Questions | |
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| Suggested Assignments | |
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| References | |
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| Teacher | |
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| Formal and Informal Teaching | |
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| The Teaching Method | |
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| Identify Learning Needs | |
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| State the Teaching Priorities | |
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| Develop Program Objectives | |
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| Explore Teaching Strategies | |
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| Recommend a Program | |
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| Summary | |
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| Review Concepts and Questions | |
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| Suggested Assignments | |
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| References | |
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| Team Builder | |
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| Purposes for Studying Group Dynamics | |
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| What to Observe in Groups | |
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| Group Roles | |
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| Processing Group Behavior | |
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| Summary | |
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| Review Concepts and Questions | |
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| Suggested Assignments | |
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| References | |
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| Interviewer | |
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| What Is an Interview? | |
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| Purposes of an Interview | |
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| Types of Interviews | |
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| Contingencies of the Interview | |
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| Principles of Interviewing | |
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| The Art of Interviewing | |
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| Perceptions of Interviews | |
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| Summary | |
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| Review Concepts and Questions | |
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| Suggested Assignments | |
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| References | |
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| Performance Appraiser | |
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| Purposes of the Performance Appraisal | |
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| Principles of Performance Appraisal | |
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| Tactics of Performance Appraisal | |
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| Performance Appraisal Methods | |
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| A Personal Note on Appraisals | |
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| Summary | |
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| Review Concepts and Questions | |
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| Suggested Assignments | |
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| References | |
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| Experiential Learning Activities: Managerial Roles-The "Action" Satellites | |
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| The Managerial Mind | |
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| Creativity | |
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| Expanding the Mold | |
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| The Creative Process: Brainstorming | |
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| The Creative Environment | |
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| Summary | |
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| References | |
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| Diversity | |
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| Cultural Competence in the Maze of Diversity | |
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| The Challenge of Finding the Right Channels: Listening, Hearing, and Speaking | |
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| Exploring the Diversity and Cultural Competence Within Myself | |
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| Imagining Tomorrow's World of Health Care | |
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| Summary | |
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| References | |
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| Ethics | |
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| Ethical Leadership | |
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| Ethical Choices | |
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| Ethical Eyeglasses | |
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| What Happens After … or, the Uncertainties of Choice | |
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| Summary | |
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| References | |
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| Epilogue | |
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| Author Index | |
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| Subject Index | |