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| List of Figures | |
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| Introduction to the Third Edition | |
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| Organizing for the Long Term | |
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| Background for Project Management | |
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| Project Definitions | |
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| Definition and Control | |
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| A New Look for Project Management | |
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| The Successful Project Manager | |
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| The Methodical Manager | |
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| Project Classification | |
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| Work Project | |
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| The Six Sigma Approach | |
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| The Meaning of Six Sigma | |
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| Business Process Management (BPM) | |
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| Project Participants and Goal Definitions | |
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| Defining Goals in Terms of Customer Service | |
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| Work Project | |
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| Creating the Plan | |
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| Setting Leadership Goals | |
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| Building Your Resource Network | |
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| Structuring Your Project Team | |
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| Defining the Project's Scope | |
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| Holding a Project Announcement Meeting | |
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| Setting Project Objectives | |
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| Developing the Initial Schedule | |
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| Identifying Key Elements Necessary for Project Success | |
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| Work Project | |
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| Choosing the Project Team | |
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| The Imposed Team Problem | |
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| The Commitment Problem | |
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| Ten Important Team-Building Guidelines | |
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| Defining Areas of Responsibility | |
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| Estimating Time Requirements | |
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| Working with Other Departments | |
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| The Executive Point of View | |
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| Delegation Problems and Solutions | |
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| Work Project | |
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| Preparing the Project Budget | |
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| Budgeting Responsibility | |
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| Checklist: Effective Budgets | |
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| Labor Expense: The Primary Factor | |
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| Additional Budgeting Segments | |
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| Budgeting Each Phase of Your Project | |
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| Budgeting Controls | |
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| Work Project | |
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| Establishing a Schedule | |
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| The Scheduling Problem | |
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| The Gantt Chart | |
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| Scheduling Control | |
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| The Scheduling Solution | |
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| Gantt Limitations | |
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| Work Project | |
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| Flowcharting for Project Control | |
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| Guidelines for Project Control | |
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| Listing Out the Phases | |
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| Work Breakdown Structures | |
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| CPM and PERT Methods | |
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| Automated Project Management Systems | |
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| Setting Your Flowcharting Rules | |
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| Work Project | |
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| Designing the Project Flowchart | |
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| Activity and Event Sequences | |
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| The Vertical Flowchart and Its Limitations | |
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| The Horizontal Network Diagram and Its Advantages | |
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| Building the Network Diagram | |
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| Applying the Network Diagram | |
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| Expanded Applications | |
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| Work Project | |
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| Managing the Value Chain in the Project | |
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| Attributes of the Value Chain | |
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| Risk Management and the Value Chain | |
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| How Value Is Incorporated into the Big Picture | |
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| Value: An Intangible Turned into a Tangible | |
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| Work Project | |
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| Writing the Supporting Documentation | |
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| Project Narratives | |
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| More Than Paperwork | |
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| Simplifying Instructions | |
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| The Diagram/Narrative Combination | |
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| Project Control Documentation | |
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| Work Project | |
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| Conducting the Project Review | |
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| Defining Success | |
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| The Progress Review | |
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| Project Leadership Attributes | |
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| Monitoring and Reporting | |
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| The Missed Deadline | |
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| The Accelerated Schedule | |
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| The Changing Objective | |
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| Staying on Course | |
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| Work Project | |
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| The Communication Challenge | |
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| Communication Skills Project Managers Need | |
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| The Budget as a Communication Tool | |
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| The Schedule as a Communication Tool | |
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| Working with Department Managers | |
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| Working with Other Department Employees | |
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| Working with Outside Consultants | |
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| Weal Links in Communication | |
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| How Flowcharting Helps | |
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| Meeting with Outside Resources | |
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| Running the Meeting | |
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| Work Project | |
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| Project Management and Your Career | |
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| An Organizational Science | |
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| Attributes of Project Leadership | |
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| Taking Charge | |
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| Eliminating Common Problems | |
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| Maximizing Your Skills | |
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| Work Project | |
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| Finding the Best Project Management Software | |
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| Appendix: Work Project Answers | |
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| Glossary | |
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| Index | |