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| Series Foreword | |
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| Foreword to Book | |
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| Preface | |
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| Introduction and Cultural Considerations | |
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| Overview: Where to Start and What to Consider | |
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| How and where to start? | |
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| Why internationalization and localization? | |
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| Terminology | |
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| The Globalization process | |
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| Globalization teams: A need for change in the organization | |
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| Internationalization and localization team roles | |
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| Legal issues | |
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| Summary | |
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| References | |
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| Practical Issues and Guidelines for International Information Display | |
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| International information display | |
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| Graphics and icons | |
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| Language: Rendering and translating | |
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| Data object formatting | |
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| Color | |
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| Layout | |
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| Summary | |
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| References | |
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| User Interface Design and Culture | |
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| Introduction | |
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| Mapping dimensions to components | |
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| Future study of culture in relation to user interface design | |
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| Conclusions | |
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| Acknowledgments | |
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| References | |
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| Synthesizing the Literature on Cultural Values | |
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| Introduction | |
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| The advantages of intercultural communication theories for HCI design | |
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| Edward T. Hall: Chronemics, proxemics, and context | |
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| Edward C. Stewart and Milton J. Bennett: Subjective and objective culture | |
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| John C. Condon and Fathi S. Yousef: Extending the value orientations approach | |
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| Geert Hofstede: The durability of the "Software of the Mind" | |
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| Harry C. Triandis: Adding culture to social psychology | |
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| William B. Gudykunst: Building a unified theory of communication | |
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| Fons Trompenaars: Culture hits the best-seller list | |
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| David Victor: Capturing intercultural communication in a mnemonic | |
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| Summary | |
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| Future directions | |
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| Conclusion | |
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| References | |
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| Managing Multicultural Content in the Global Enterprise | |
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| Introduction and the ideal enterprise | |
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| Challenges to successful globalization | |
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| Best practices | |
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| The details of implementing best practices | |
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| Workflow and process automation | |
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| Linguistic technologies | |
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| Translation service providers | |
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| Overview and conclusions | |
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| Design Issues and Usability Engineering | |
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| Graphics: The Not Quite Universal Language | |
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| Introduction | |
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| Why use graphics if they are not universal? | |
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| Select an approach | |
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| First, globalize | |
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| Second, localize | |
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| Summary | |
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| References | |
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| "Sunday in Shanghai, Monday in Madrid?!": Key Issues and Decisions in Planning International User Studies | |
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| Introduction | |
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| Selecting where to go | |
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| Arranging for research resources in-country | |
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| Modifying a recruiting strategy and screener to reflect local cultural issues | |
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| Preparing or adapting the protocol and/or test plan | |
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| Arranging for translation | |
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| Training local facilitators and preparing facilities | |
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| Multicountry studies: serial or parallel? | |
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| Conclusions | |
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| References | |
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| Cost-Justifying Usability Engineering for Cross-Cultural User Interface Design | |
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| Introduction | |
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| Framework for cost justification | |
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| Sample cost-benefit analyses for cross-cultural usability engineering projects | |
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| Summary and conclusions | |
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| Acknowledgments | |
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| References | |
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| Case Studies | |
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| Cross-Cultural Design for Children in a Cyber Setting | |
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| Introduction | |
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| Positive indicators of children's usage of new media | |
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| Issues surrounding cyber design | |
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| Case Study: KidsCom.com development experiences | |
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| References | |
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| Intercultural Human-Machine Systems: Empirical Study of User Requirements in Mainland China | |
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| Introduction | |
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| Approach to intercultural human-machine system design | |
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| INTOPS-2: Intercultural human-machine system design for the Chinese market | |
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| Selected results of the investigation in China | |
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| Conclusions on human-machine system design for the Chinese market | |
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| Acknowledgments | |
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| References | |
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| Travel Planning on the Web: A Cross-Cultural Case Study | |
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| Introduction | |
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| Applied methods | |
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| Results | |
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| Interpretation of cross-country results | |
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| Summary and conclusions | |
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| Acknowledgments | |
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| References | |
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| Appendix | |
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| Author Index | |
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| Subject Index | |