Total Quality Management in Human Service Organizations
List price: $82.00
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Description: Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $82.00
Copyright year: 1993
Publisher: SAGE Publications, Incorporated
Publication date: 9/10/1993
Size: 5.50" wide x 8.50" long x 0.50" tall
|The New Managerial Wave|
|What is Total Quality Management (TQM)?|
|TQM as a Philosophy of Management|
|Quality as an Organizational Goal|
|Collecting and Using Customer Quality Data|
|Understanding and Controlling Variation|
|Continuous Quality Improvement Through Teamwork|
|Top Management Commitment|
|A Plan for Implementing TQM|