Total Quality Management in Human Service Organizations

Name: Total Quality Management in Human Service Organizations
Price: 5.5 USD
Availability: InStock
ISBN: 9780803949508

ISBN-10: 0803949502

ISBN-13: 9780803949508

Edition: 1993

Authors: Lawrence L. Martin

List price: $129.00

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Description:

Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.

Book details

List price: $129.00
Copyright year: 1993
Publisher: SAGE Publications, Incorporated
Publication date: 9/10/1993
Binding: Paperback
Pages: 112
Size: 5.59" wide x 8.54" long x 0.34" tall
Weight: 0.396
Language: English



Quality Management


The New Managerial Wave


What is Total Quality Management (TQM)?


TQM as a Philosophy of Management


Quality as an Organizational Goal


Collecting and Using Customer Quality Data


Understanding and Controlling Variation


Continuous Quality Improvement Through Teamwork


Top Management Commitment


Contractor Involvement


A Plan for Implementing TQM