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| Foreword | |
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| Acknowledgments | |
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| About the Author | |
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| Introduction: Truth Be Told | |
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| The Basics of Bias | |
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| Bias Defined and Misdefined | |
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| Bias Is an Inflexible Belief about a Particular Kinship Group | |
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| Flexible versus Inflexible--Juan Was Innocent | |
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| "Just Like Me"--I Was Innocent | |
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| "All White People Look Alike"--Ayana Was Innocent | |
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| Reasonable Assumption--Harry Was Innocent | |
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| In the Spirit--Mary Was Innocent | |
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| Guerilla Bias--Gretchen Was Guilty | |
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| Ifs, Buts, and Maybes | |
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| Carefully Taught: How Bias is Learned | |
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| Immune Deficiency: Why We Contract Biases | |
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| Initial Infection: Tribal Leaders and Experience | |
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| The Virus Spreads | |
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| The Prognosis | |
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| The Vision Renewal Process | |
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| Step 1: Become Mindful of Your Biases | |
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| Positive ID | |
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| Observe Your Thoughts | |
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| Analyze Your Thoughts | |
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| Measure the Emotional Content of Your Thoughts | |
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| Examine Your Attitudes toward Human Difference | |
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| Conclusion: Looking toward the Next Step | |
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| Step 2: Identify the Alleged Benefits of Your Biases | |
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| Biases Allegedly Relieve Feelings of Guilt | |
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| Biases Allegedly Protect Us from Diminished Status | |
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| Biases Allegedly Protect Us from Loss | |
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| Biases Allegedly Protect Us from Emotional Pain | |
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| Biases Allegedly Provide Us with an Excuse for Our Behavior | |
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| Biases Allegedly Protect Our Community and Individual Values | |
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| Conclusion: A Cautionary Note | |
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| Step 3: Put Your Biases Through Triage | |
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| Does Your Bias Compromise Your Ability to Hire the Best People? | |
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| Does Your Bias Interfere with Your Ability to Retain Quality Employees? | |
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| Does Your Bias Interfere with Corporate Productivity and Individual Success? | |
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| Does Your Bias Interfere with Your Ability to Sustain Harmonious Teams? | |
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| Does Your Bias Compromise the Success of Your Sales Efforts? | |
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| Does Your Bias Put Your Organization at Risk for Litigation? | |
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| Conclusion: Preparing for the Next Step | |
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| Step 4: Dissect your Biases | |
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| The Inquisition | |
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| Glad to Make Your Acquaintance | |
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| Step 5: Identify Common Kinship Groups | |
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| How Sharing a Kinship Group Reduces Bias | |
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| Acknowledge a Shared "Race" | |
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| Acknowledge Shared Emotion | |
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| Look for a Shared Work Ethic | |
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| Create a Shared Goal | |
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| Identify a Shared Humanity | |
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| Step 6: Shove your Biases Aside | |
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| Step 7: Beware the Bias Revival | |
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| The Reluctant Patient | |
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| Individual Encounters and Resuscitating Events | |
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| Fake It Till You Make It | |
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| Pass the Buck | |
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| Gateway Events: Entering into Diversity Dialogue | |
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| The Benefits of Diversity Dialogue | |
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| Benefit: Increased Knowledge and Understanding | |
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| Benefit: Rumor Reduction | |
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| Benefit: The Stifled Spread of Bias | |
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| Getting Diversity Fit | |
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| Conclusion: Preparing for the Next Step | |
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| Cognitive Skills for Diversity Dialogue | |
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| Resist, Remember, Rethink | |
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| Identify Your Goals | |
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| Recognize a Common Enemy | |
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| Recognize Mutual Contributions | |
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| Build on the Pyramid Principle | |
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| Verbal Skills for Diversity Dialogue | |
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| Employ Verbal and Vocal Modulation | |
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| Avoid Dogmatic Language | |
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| Maintain a High Standard | |
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| Strive for Creative Communication | |
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| Really Listen | |
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| Conclusion: Living Anywhere We Want | |
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| Conclusion: Moment of Truth | |
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| Reader's Guide | |
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| Endnotes | |
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| Index | |