Making Diversity Work Seven Steps for Defeating Bias in the Workplace

ISBN-10: 0793177634

ISBN-13: 9780793177639

Edition: 2003

List price: $25.00
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Litigation. Costly turnover. Lost business. Discrimination. These are the penalties workplace bias exacts from American business-penalties that companies cannot afford to pay. Calling on her 25 years of experience in the field, diversity expert Dr. Sondra Thiederman has found a way to prevent these losses by providing executives and managers with a step-by-step strategy for minimizing bias and maximizing the ability to effectively manage diversity. To that end-and ignoring the stifling rules of political correctness-Dr. Thiederman dissects the problems surrounding diversity in the workplace and offers specific, do-able strategies focused on creating individual change. Using real-life examples, practical tips, and exercises, she guides readers on a journey of self-discovery, intellectual awareness, and healing. The workplace and personal anecdotes inMaking Diversity Workhave been obtained from a research survey conducted by the author. Making Diversity Workoutlines: * How to see people more accurately and, therefore, to function more effectively and feel more comfortable in a diverse workplace. * Seven steps to defeat biases. * How to accurately identify biased attitudes. * Tools to help confront the fears that underlie biases. * Skills to communicate effectively when faced with diversity-related conflict. Women or men, black or white, gay or straight, immigrant or native-born-everyone has prejudices.Making Diversity Workshifts the dialogue from blame to emphasis on the responsibility everyone shares to rid the workplace of bias. Dr. Thiederman delivers the prescription to defeat bias in the workplace in this definitive book for executives, managers, human resources professionals, and diversity practitioners.
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Book details

List price: $25.00
Copyright year: 2003
Publisher: Kaplan Publishing
Publication date: 10/1/2003
Binding: Hardcover
Pages: 224
Size: 6.25" wide x 9.00" long x 0.75" tall
Weight: 0.946
Language: English

About the Author
Introduction: Truth Be Told
The Basics of Bias
Bias Defined and Misdefined
Bias Is an Inflexible Belief about a Particular Kinship Group
Flexible versus Inflexible--Juan Was Innocent
"Just Like Me"--I Was Innocent
"All White People Look Alike"--Ayana Was Innocent
Reasonable Assumption--Harry Was Innocent
In the Spirit--Mary Was Innocent
Guerilla Bias--Gretchen Was Guilty
Ifs, Buts, and Maybes
Carefully Taught: How Bias is Learned
Immune Deficiency: Why We Contract Biases
Initial Infection: Tribal Leaders and Experience
The Virus Spreads
The Prognosis
The Vision Renewal Process
Step 1: Become Mindful of Your Biases
Positive ID
Observe Your Thoughts
Analyze Your Thoughts
Measure the Emotional Content of Your Thoughts
Examine Your Attitudes toward Human Difference
Conclusion: Looking toward the Next Step
Step 2: Identify the Alleged Benefits of Your Biases
Biases Allegedly Relieve Feelings of Guilt
Biases Allegedly Protect Us from Diminished Status
Biases Allegedly Protect Us from Loss
Biases Allegedly Protect Us from Emotional Pain
Biases Allegedly Provide Us with an Excuse for Our Behavior
Biases Allegedly Protect Our Community and Individual Values
Conclusion: A Cautionary Note
Step 3: Put Your Biases Through Triage
Does Your Bias Compromise Your Ability to Hire the Best People?
Does Your Bias Interfere with Your Ability to Retain Quality Employees?
Does Your Bias Interfere with Corporate Productivity and Individual Success?
Does Your Bias Interfere with Your Ability to Sustain Harmonious Teams?
Does Your Bias Compromise the Success of Your Sales Efforts?
Does Your Bias Put Your Organization at Risk for Litigation?
Conclusion: Preparing for the Next Step
Step 4: Dissect your Biases
The Inquisition
Glad to Make Your Acquaintance
Step 5: Identify Common Kinship Groups
How Sharing a Kinship Group Reduces Bias
Acknowledge a Shared "Race"
Acknowledge Shared Emotion
Look for a Shared Work Ethic
Create a Shared Goal
Identify a Shared Humanity
Step 6: Shove your Biases Aside
Step 7: Beware the Bias Revival
The Reluctant Patient
Individual Encounters and Resuscitating Events
Fake It Till You Make It
Pass the Buck
Gateway Events: Entering into Diversity Dialogue
The Benefits of Diversity Dialogue
Benefit: Increased Knowledge and Understanding
Benefit: Rumor Reduction
Benefit: The Stifled Spread of Bias
Getting Diversity Fit
Conclusion: Preparing for the Next Step
Cognitive Skills for Diversity Dialogue
Resist, Remember, Rethink
Identify Your Goals
Recognize a Common Enemy
Recognize Mutual Contributions
Build on the Pyramid Principle
Verbal Skills for Diversity Dialogue
Employ Verbal and Vocal Modulation
Avoid Dogmatic Language
Maintain a High Standard
Strive for Creative Communication
Really Listen
Conclusion: Living Anywhere We Want
Conclusion: Moment of Truth
Reader's Guide
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