Emerging Systems for Managing Workplace Conflict Lessons from American Corporations for Managers and Dispute Resolution Professionals
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Description: All organizations are vulnerable to workplace conflict. This ranges from simple problems through to major strikes, sexual harrassment and discrimination allegations. The experts who wrote this guide present methods for dealing with conflict using standardized corporate procedures.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $76.00
Copyright year: 2003
Publisher: John Wiley & Sons, Incorporated
Publication date: 4/25/2003
Size: 6.50" wide x 9.50" long x 1.25" tall
|Figures, Exhibits, and Tables|
|The Evolution of Conflict Management Systems|
|Introduction: The Emergence of Conflict Management|
|Forces of Change: The Transformation of the Social Contract in the Workplace|
|The Rise of Alternative Dispute Resolution|
|New Strategies of Conflict Management: The Emergence of a New Paradigm|
|The Establishment of Conflict Management Systems|
|Design of Conflict Management Systems: Internal Features|
|Design of Conflict Management Systems: External Features|
|Implementation of Conflict Management Systems|
|Evaluation of Conflict Management Systems|
|The Future of Conflict Management Systems|
|Barriers to the Growth of Conflict Management Systems|
|The Future of Workplace Dispute Resolution|
|A List of Corporations and Other Organizations Studied by the Authors and Referred to in This Book|
|Glossary of Terms|
|About the Authors|