Fabled Service Ordinary Acts, Extraordinary Outcomes

Name: Fabled Service Ordinary Acts, Extraordinary Outcomes
Price: 3.59 USD
Availability: InStock
ISBN: 9780787909383

ISBN-10: 0787909386

ISBN-13: 9780787909383

Edition: 1995

Authors: Bonnie Jameson, Betsy Sanders

List price: $30.00

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Description:

Develop standard-setting customer service! Based on the best-selling book Fabled Service by Betsy Sanders! This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively... and more! Simply written, this…

Book details

List price: $30.00
Copyright year: 1995
Publisher: John Wiley & Sons, Incorporated
Publication date: 8/12/1997
Binding: Paperback
Pages: 144
Size: 7.09" wide x 9.98" long x 0.38" tall
Weight: 0.682
Language: English



A Message to the Participant


Customer Service Survey


Participant Materials for Activities


Commitment: To Make Service Everything Your Company Is and Does


Commitment: To Be of Service in All That You Do


Commitment: To Act on the Belief That You Are in Business to Serve Customers


Commitment: To Serve Those Who Serve the Customer


Commitment: To Design Every Part of Your Business With Service As the Desired Outcome


Commitment: To Be in Business to Serve Society


Commitment: To Create and Sustain the Vision