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| The Critical Triad: Decision Making, Management, and Leadership | |
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| Decision Making, Problem Solving, and Critical Thinking: Requisites for Successful Leadership and Management | |
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| Classical Views of Leadership and Management | |
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| Twenty-First Century Thinking About Leadership and Management | |
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| Foundation for Effective Leadership and Management: Ethics, Law, and Advocacy | |
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| Ethical Issues | |
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| Legal and Legislative Issues | |
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| Patient, Subordinate, and Professional Advocacy | |
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| Roles and Functions in Planning | |
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| Operational and Strategic Planning | |
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| Planned Change | |
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| Time Management | |
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| Fiscal Planning | |
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| Career Development: From New Graduate to Retirement | |
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| Roles and Functions in Organizing | |
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| Organizational Structure | |
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| Understanding Organizational, Political, and Personal Power | |
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| Organizing Patient Care | |
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| Roles and Functions in Staffing | |
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| Employee Recruitment, Selection, Placement, and Indoctrination | |
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| Socializing and Educating Staff for Team Building | |
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| Staffing Needs and Scheduling Policies | |
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| Roles and Functions in Directing | |
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| Creating a Motivating Climate | |
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| Organizational, Interpersonal, and Group Communication | |
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| Delegation | |
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| Managing Conflict | |
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| Understanding Collective Bargaining, Unionization, and Employment Laws | |
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| Roles and Functions in Controlling | |
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| Quality Control | |
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| Performance Appraisal | |
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| Problem Employees: Rule Breakers, Marginal Employees, and the Chemically or Psychologically Impaired | |
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| Solutions to Selected Learning Exercises | |
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| Index | |