Managing Information in the Public Sector

ISBN-10: 0765617498

ISBN-13: 9780765617491

Edition: 2007

Authors: Jay D. White

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Description:

This first-of-its-kind textbook addresses the new NASPAA curriculum requirements on Information Management. It is designed as a stand-alone text for an Information Management course in a Public Administration program, and can also serve as a professional resource for public managers.Managing Information in the Public Sector covers both the basics of information technology and the managerial and political issues surrounding the use of these technologies. Unlike other works on information systems that are written for MBA programs and require a general survey course in MIS, this book is written specifically for the public sector and addresses unique public sector issues and concerns. The technical basics are explained in clear English with as little technical jargon as possible so that readers can move on to informed analysis of the public policy issues surrounding government's use of MIS. This timely learning tool includes end of chapter summaries with bridges to upcoming chapters, numerous boxed exhibits, thorough end-of-chapter notes, and a bibliography for further reading.
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Book details

List price: $47.95
Copyright year: 2007
Publisher: Routledge
Publication date: 3/7/2007
Binding: Paperback
Pages: 336
Size: 6.00" wide x 8.75" long x 1.00" tall
Weight: 1.210
Language: English

List of Exhibits and Figures
Preface
Why Study MIS in the Public Sector?
Public-Sector Information Systems Misfortunes
Big Bucks
Big Failures
The ITernal of Information Systems
The Purpose of This Book
Overview
Summary
Information Technology for Decision Making
Operational Transaction Processing Systems
Decision Support Systems
Executive Information Systems
Knowledge Work Systems
Legacy Systems
From Operational to Executive Decision Making: An Extended Example
Summary and a Look Forward
Hardware and Software Issues
Basics of Computers
Commercial Off-the-Shelf Software
Open Source Versus Proprietary Software
Summary and a Look Forward
Managing the Agency's Data Resources
Database Basics
Database Management Systems
Database Managers and Data Administrators
Data Warehouses and Data Mining
Privacy Issues
Summary and a Look Forward
The Telecommunications Revolution
The Basics of Telecommunications
Telecommunications Applications in Government: An Example
Issues in Telecommunications
Summary and a Look Forward
The Internet Revolution
Background on the Internet
E-Government
The Promises and Pitfalls of E-Democracy
E-Voting
The Digital Divide
Summary and a Look Forward
Systems Development and Implementation
The Waterfall Method
Prototyping
Rapid Applications Development
Agile Software Development
Joint Applications Development
End User Development
The Software Acquisition Capability Maturity Model (SA-CMM)
Types of System Implementation
Systems Maintenance
Summary and a Look Forward
Transforming Government with Technology
Enterprise Resource Planning
Business Process Reengineering
Customer Relations Management
Summary and a Look Forward
End User Computing Issues
Employee Privacy Rights
Telecommuting
Ergonomics
Summary and a Look Forward
Acquiring Technology Solutions
Background on Procurement and Contracting
The Procurement and Contracting Landscape
The Software Acquisition Maturity Model (SA-COMM)
The Outsourcing Alternative
Summary and a Look Forward
Information Security
Information Security in General
Threats to Information Systems
The Severity of Security Threats
The Security of Government Information Systems
Ensuring Information Security
Summary and a Look Forward
Managing Information Strategically
Information Resource Management
Chief Information Officer
Enterprise Architectures
Knowledge Management
Review
Notes
Bibliography
Web Sources
Index
About the Author
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