Performance and Productivity in Public and Nonprofit Organizations

Name: Performance and Productivity in Public and Nonprofit Organizations
Price: 54.74 USD
Availability: InStock
ISBN: 9780765616081

ISBN-10: 0765616084

ISBN-13: 9780765616081

Edition: 2nd 2006 (Revised)

Authors: Evan Berman

List price: $67.95

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Book details

List price: $67.95
Edition: 2nd
Copyright year: 2006
Publisher: Routledge
Publication date: 3/15/2006
Binding: Paperback
Pages: 226
Size: 5.75" wide x 8.75" long x 0.50" tall
Weight: 0.968
Language: English



Preface



What Is Performance? An Overview


Defining Performance


Performance in the Public and Private Sectors


Is Performance a Fad?


A Strategic Perspective


Performance in Historical Context



Major Performance Challenges


Stakeholders


Organization


Projects


People


Problem Definition as Activity



Achieving Success


Conditions for Success


Change in Small Units


Large-Scale Change


Dealing with Resistance



Strategic Planning: What's the Mission?


Strategic Planning for Organizations


Community-Based Strategic Planning


Other Approaches to Strategic Change



The Quality Paradigm


A New Paradigm


Customer Orientation


Process Reengineering



Information Technology


IT Applications


Strategic IT Issues


Organizing the IT Projects



Productivity Through People


Motivation


Psychological Contracts


Teamwork, Feedback, and Other Strategies



The Accountability Strategy: Performance Measurement


Measures of Performance


Implementation and Further Issues



Rethinking the Organization


Partnerships


Special Districts and Authorities


Privatization


Realignment



Oldies but Goodies


Decreasing Costs, Raising Revenues


Increasing Efficiency


Project Management


Epilogue


References


Index


About the Author