Managing Conflict in a Negotiated World A Narrative Approach to Achieving Productive Dialogue and Change

ISBN-10: 0761918892

ISBN-13: 9780761918899

Edition: 2001

Authors: Peter M. Kellett, Diana G. Dalton

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Description:

Kellett and Dalton present a core text in Conflict Management derived from extensive class testing of their material. Their book helps readers understand the elements of conflict and then act on that understanding by managing conflict better in each area of their lives - work, family, and community.Each chapter begins with a chapter overview, key terms, learning objectives, and case study narratives, and concludes with a summary, discussion questions, and additional exercises. These features help students absorb the material better by previewing what they are going to learn, then reviewing and practicing what they have learned.The book includes separate chapters on conflict in one's community, global conflict, and mediation.
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Book details

List price: $87.00
Copyright year: 2001
Publisher: SAGE Publications, Incorporated
Publication date: 3/30/2001
Binding: Paperback
Pages: 216
Size: 6.00" wide x 8.75" long x 0.75" tall
Weight: 0.638
Language: English

Peter M. Kellett (Ph.D., Southern Illinois University) is Associate Professor and Head of the Department of Communication at the University of North Carolina at Greensboro.nbsp; His research, teaching, and service focus on the narrative analysis and dialogic management of conflict as this helps people build healthier, more productive and peaceful relationships.nbsp; His most recent publication is, "Dialectical Tensions and Dialogic Moments as Pathways to Peak Experiences" (with H.L. Goodall, Jr.), in R. Anderson, L.A. Baxter, & K.N. Cissna (2004), Dialogue: Theorizing Differences in Communication Studies.nbsp; Thousand Oaks, CA: Sage Publications.

Introduction
Understanding Conflict Narratives
Conflict and Dialogue in a Negotiated World
Conflict Narratives as a Good Place to Start
Representing Self, Other and Context
Ways of Constructing and Interpreting Conflict Narratives
Changing Relationships Through Narrative
Managing Conflict in Our Communities
Managing Conflicts at Work
Managing Conflict in Family Relationships
Managing Conflict in Interpersonal Relationships
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