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Managing and Delivering Performance How Government, Public Sector and Not-for-Profit Organisations Can Measure and Manage What Really Matters

ISBN-10: 075068710X

ISBN-13: 9780750687102

Edition: 2009

Authors: Bernard Marr

List price: $50.95
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Description:

Performance Management is on the top of agendas in most government and public organisations, as well as many not-for-profit organisations. Based on his successful book 'Strategic Performance Management' the author focuses on the unique challenges of how public sector organisations can tackle the issues of Strategic Performance Management. Working with numerous government, public sector, and not-for-profit organisations over the past few years Marr has drawn out the key issues which govern best practice, and includes: * The context of decision making in the public sector * The significance of the use of the budget for performance management, and the impact of performance measurements on budgets * A huge range of underpinning cases and examples from the public sector running from issues in the Home Office and the NHS in the UK, to Dubai City and the US Air Force For senior executives in the public sector and government, and for faculty and students in the field this will be the authoritative strategic level treatment of this ever growing area. * Based on the author's groundbreaking and already successful Strategic Performance Management title (BH, 2006)- Marr is now one of the leading thinkers in this field internationally * The first rigorous focused analysis for senior public sector management of how to succeed in measurement and management strategies in the light of government scrutiny * Demonstrates public sector 'best practice' and is packed with relevant public sector examples and cases from the UK, Europe, Asia and the US * Demonstrates the clear and growing trend for increasing public sector performace management not just in the UK but in countries such as Canada, Germany, Netherlands, etc.
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Book details

List price: $50.95
Copyright year: 2009
Publisher: Routledge
Publication date: 2/3/2009
Binding: Paperback
Pages: 312
Size: 6.25" wide x 9.25" long x 0.75" tall
Weight: 1.078
Language: English

About the Author
Preface
Introduction - Managing and Delivering Performance
Identifying and Agreeing What Matters
Clarifying Purpose, Goals and Values
Understanding your Outcomes, Outputs and Value Proposition
Understanding Inputs, Competencies and Resources
Mapping and Defining your Strategy
Aligning your Organization with Your Strategy
Collecting the Right Management Information
Measuring Performance
Creating Key Performance Questions
Designing Performance Indicators
Learning and Improving Performance
Fostering a Performance-Driven Culture
Leveraging Performance Management Software Applications
Learning from Current Performance Management Practices
Further Reading
Index