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Managing and Delivering Performance How Government, Public Sector and Not-for-Profit Organisations Can Measure and Manage What Really Matters

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ISBN-10: 075068710X

ISBN-13: 9780750687102

Edition: 2009

Authors: Bernard Marr

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Description:

Performance Management is on the top of agendas in most government and public organisations, as well as many not-for-profit organisations. Based on his successful book 'Strategic Performance Management' the author focuses on the unique challenges of how public sector organisations can tackle the issues of Strategic Performance Management. Working with numerous government, public sector, and not-for-profit organisations over the past few years Marr has drawn out the key issues which govern best practice, and includes: * The context of decision making in the public sector * The significance of the use of the budget for performance management, and the impact of performance measurements on…    
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Book details

Copyright year: 2009
Publisher: Routledge
Publication date: 2/3/2009
Binding: Paperback
Pages: 312
Size: 6.25" wide x 9.25" long x 0.75" tall
Weight: 1.078
Language: English

About the Author
Preface
Introduction - Managing and Delivering Performance
Identifying and Agreeing What Matters
Clarifying Purpose, Goals and Values
Understanding your Outcomes, Outputs and Value Proposition
Understanding Inputs, Competencies and Resources
Mapping and Defining your Strategy
Aligning your Organization with Your Strategy
Collecting the Right Management Information
Measuring Performance
Creating Key Performance Questions
Designing Performance Indicators
Learning and Improving Performance
Fostering a Performance-Driven Culture
Leveraging Performance Management Software Applications
Learning from Current Performance Management Practices
Further Reading
Index