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Bridging the Culture Gap A Practical Guide to International Business Communication

ISBN-10: 0749441704

ISBN-13: 9780749441708

Edition: 2004

Authors: Penny Carte, Chris Fox, Canning (Firm) Staff, IOD Staff

List price: $32.50
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Description:

* Canning is one of the world's leading cross cultural training companies operating in over 40 countries on four continents* Based on intriguing real-life business situations and packed with case studies, communication style tests, cultural awareness scales, practical tips and dos and don'ts* Aimed at senior, junior and aspiring managers from all types and sizes of organizations who have contact with people from other countries "Canning aided us in understanding the impact of culture on our communication practices. We have improved our ability not only to communicate more precisely, but to do so more completely." -- Gary Kuusisto, Gillette As globalization gathers momentum, the contact between business people from different countries is becoming more frequent. The more national boundaries a company crosses, the greater the scope for misunderstanding and conflict. To succeed internationally, it is essential that managers are able to break the barriers of culture, language and set patterns of thinking. "Bridging the Culture Gap", written by two of Canning's most experienced trainers, is a distillation of many years' work and is based on the real-life business situations of their international clients. Canning was established in 1965 as one of the first training companies to offer specialist cross-cultural programs tailored for business. Their trainers and consultants run courses in 41 countries on four continents. Current clients include Aventis, Borealis, Cap Gemini Ernst & Young, GlaxoSmithKline, Matsushita, Munich Reinsurance, Nissan, Renault, Samsung, Schnedier and Toshiba. Contents include: * Interpreting the party line (mission statements; corporate initiatives; working rhythms; communication styles) * Knowing your place (handling the hierarchy; taking responsibility; monitoring performance; getting people to play ball) * Knowing the limits (rules, regulations and the laws of the land; gifts, favors and bribes; nepotism; discretion v. dishonesty)* Knowing the form (greeting people; making small talk; playing the conversation game; choosing what to say and how to say it; trying to be funny; avoiding hidden dangers) * Making presentations (choosing the right style; finding a concrete context; speaking with impact) * Making deals; picking the right people; thinking about pace and place; playing the game to win)* Knowing yourself (relationships; communication; time; truth; the meaning of life).
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Book details

List price: $32.50
Copyright year: 2004
Publisher: Kogan Page, Limited
Publication date: 6/28/2004
Binding: Paperback
Pages: 192
Size: 6.00" wide x 9.00" long x 0.75" tall
Weight: 0.682
Language: English

About Canning
About the authors
Foreword
Acknowledgements
Introduction
Interpreting the party line
Mission statements
Corporate initiatives
Working rhythms
Communication styles
Knowing your place
Handling the hierarchy
Taking responsibility
Monitoring performance
Getting people to play ball
Knowing the limits
Rules, regulations and the laws of the land
Gifts, favours and bribes
Nepotism
Discretion versus dishonesty
Knowing the form
Greeting people
Making small talk
Playing the conversation game
Choosing what to say and how to say it
Trying to be funny
Avoiding hidden dangers
Making presentations
Choosing the right style
Finding a concrete context
Speaking with impact
Making deals
Picking the right people
Thinking about pace and place
Playing the game to win
Knowing yourself
Relationships
Communication
Time
Truth
The meaning of life
Presentation style
A final word
References
Further reading
Index