Leisure Services Management with Web Resources

ISBN-10: 0736069224

ISBN-13: 9780736069229

Edition: 2008

Authors: Amy R. Hurd, Robert J. Barcelona, John T. Meldrum

List price: $71.00
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Book details

List price: $71.00
Copyright year: 2008
Publisher: Human Kinetics Publishers
Publication date: 8/15/2008
Binding: Mixed Media
Pages: 400
Size: 8.75" wide x 12.00" long x 1.25" tall
Weight: 3.190

Amy R. Hurd, PhD,is an associate professor in the School of Kinesiology and Recreation at Illinois State University in Normal, where she teaches graduate and undergraduate courses in recreation management, leadership, and marketing. Hurd received her PhD in leisure behavior from Indiana University in 2001. Her research interests focus on management in parks and recreation with specific regard to management competencies.Hurd has worked in public-sector parks and recreation as a marketing director for the Champaign Park District in Champaign, Illinois. She has also served on the National Recreation and Park Association's American Park and Recreation Society board. She has coauthored Kraus’ Recreation and Lesiure in Modern Society, the Official Study Guide for the Certified Park and Recreation Professional Examination, and Leisure Services Management.In her free time, Hurd enjoys biking, kayaking, and hiking. She lives in Normal, Illinois.Denise M. Anderson, PhD, recevied her PhD from the University of Illinois at Urbana-Champaign in 2000. Anderson is currently an associate professor in the department of parks, recreation, and tourism management at Clemson University in South Carolina, where she teaches courses in community recreation and youth development. She also serves as curriculum coordinator for community recreation, sport, and camp management and as chair of the graduate student committee. In 2008 she was named Clemson’s Outstanding Woman Faculty Member.Anderson worked for four years at the Champaign Park District in Champaign, Illinois. She has also served on the board of the National Recreation and Park Association’s Society of Park and Recreation Educators.Anderson lives in Clemson, South Carolina, with her husband, Dan, and her son, Hayden. She enjoys baking, hiking, and boating with her family.

The Competent Leisure Services Manager
What Is Management?
Competency-Based Management
Foundations of Management
Leadership as a Discipline
Management as a Discipline
Management Trends
Leisure Services Managers
Levels and Functions of Managers
Resources to Manage
Career Progression of Managers
Management Drivers
Efficiency and Effectiveness
Legal Foundations for Managers
Current Legal Issues and Trends
Overview of Key Legal Concepts
Applications to Leisure Services Management
Legal Issues in Employment
Organizational Structure
Three Sectors
Organizational Structure, Design, and Culture
Working With Boards
Form of Government and Organizational Structure and Design
Coordination of Resources, Programs, and Services
Internal Organizational Coordination
External Organizational Coordination
Planning and Decision Making
Developing a Technology Plan
Problem Solving and Decision Making
Ethical Decision Making
Marketing and Public Relations
Definition and History of Marketing
Market Segmentation and Target Marketing
Marketing Mix
Public Relations
Communications and Customers
Functions of Communication
Communication Process
Communication Breakdowns
Strategic Approach to Communication
Internal Communication
External Communication
Personnel Procedures and Practices
Human Resources Perspectives
Personnel Planning
Personnel Processes
Managing Volunteers
Motivation, Rewards, and Discipline
Employee Development
Reward Systems
Rewarding Volunteers
Rewarding Yourself
Sources and Methods of Financing
Sources of Revenue
Pricing Trends and Issues
Budgets and Financial Cost Analysis
Defining Budgets
Budget Cycle
Cutback Management
Types of Budgets
Approaches to Budgeting
Budget Implementation
Financial Analysis and Reporting
Why Evaluate?
Types of Evaluation
Five-Step Evaluation Process
Selecting Evaluation Participants
Best Practices and Benchmarking
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