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| Preface | |
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| Acknowledgments | |
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| Foundations of Programming | |
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| The Importance of Programmed Leisure | |
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| Benefits of Leisure | |
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| Leisure and Well-Being | |
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| Programmed Leisure | |
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| Summary | |
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| Glossary | |
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| References | |
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| The Profession of Leisure Programming | |
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| Organizational Settings | |
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| Personal Qualities | |
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| Professionalism | |
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| Summary | |
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| Glossary | |
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| References | |
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| Programming Principles | |
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| Quality | |
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| Customer Service | |
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| Customer Satisfaction | |
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| Diversity | |
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| Public Good | |
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| Environmental Compatibility | |
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| Efficiency | |
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| Continuous Improvement | |
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| Summary | |
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| Glossary | |
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| References | |
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| Leisure Program Components | |
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| Activity Areas | |
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| Program Formats | |
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| Putting the Components Together | |
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| Summary | |
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| Glossary | |
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| References | |
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| Overview of the Program Planning Process | |
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| Program Models | |
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| Program Planning Process | |
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| Summary | |
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| Glossary | |
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| References | |
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| Planning Preparations | |
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| Understanding Your Organization and Community | |
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| Philosophy and Values | |
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| Vision | |
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| Network of Individual Constituents | |
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| Network of Group Constituents | |
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| Summary | |
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| Glossary | |
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| References | |
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| Assessing Patrons' Program Needs | |
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| Methods of Needs Assessments | |
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| Identification, Interpretation, and Utilization of Data | |
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| Conducting a Needs Assessment | |
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| Uses of a Needs Assessment | |
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| From Needs Assessment to Marketing Plan | |
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| Summary | |
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| Glossary | |
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| References | |
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| Program Goals and Objectives | |
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| Program Rationale | |
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| Formulating Goals | |
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| Preparing Objectives | |
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| Summary | |
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| Glossary | |
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| References | |
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| The Program Plan | |
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| Purposes of a Program Plan | |
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| Types of Program Plans | |
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| Elements of a Program Plan | |
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| The Role of Program Life Cycles | |
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| Summary | |
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| Glossary | |
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| References | |
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| Program Implementation | |
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| Making Operational Decisions | |
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| Budgeting | |
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| Facility Usage and Coordination | |
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| Program Communication | |
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| Program Policies | |
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| Summary | |
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| Glossary | |
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| References | |
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| Leading and Supervising Programs | |
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| Determining Staffing Needs | |
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| Expectations for Program Staff | |
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| Recruiting, Training, and Retaining Staff | |
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| Summary | |
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| Glossary | |
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| References | |
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| Program Monitoring | |
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| The Importance of Program Monitoring | |
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| Specific Program Monitoring Systems | |
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| Other Program Monitoring Systems | |
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| Summary | |
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| Glossary | |
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| References | |
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| Managing Risk in Leisure Programs | |
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| Developing a Risk Management Plan | |
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| Conducting Programs With Care | |
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| Supervising Participant Behavior | |
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| Summary | |
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| Glossary | |
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| References | |
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| Program Evaluation | |
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| Evaluation Approaches | |
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| Timetables for Evaluation | |
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| Rationale for Evaluation | |
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| Obstacles to Evaluation | |
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| Types of Evaluation | |
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| Developing an Evaluation System | |
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| Summary | |
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| Glossary | |
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| References | |
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| Evaluation Steps | |
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| Preparing an Evaluation Proposal | |
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| Designing the Study | |
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| Selecting a Sample | |
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| Collecting Information | |
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| Interpreting the Information Gathered | |
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| Preparing the Final Report | |
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| Putting the Findings Into Action | |
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| Summary | |
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| Glossary | |
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| References | |
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| Index | |
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| About the Authors | |