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Art of Managing People

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ISBN-10: 0671628259

ISBN-13: 9780671628253

Edition: 1986

Authors: Phillip L. Hunsaker, Tony Alessandra

List price: $15.95
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Description:

When a manager establishes a friendly yet productive working atmosphere, the benefits to the whole organization are substantial.The Art of Managing Peopleprovides practical strategies, guidelines and techniques for * Developing the interpersonal skills necessary to improve relations with employees * Understanding the differences between people, and behaving accordingly * Assessing, and then improving, current working situations * Creating trust between managers and employees. Person-to-person skills are the key to developing an effective team of satisfied, energetic workers. Letting your workers express their own personalities and maximize their potentials will * Reduce stress within the work force, * Create a positive spirit throughout the company, and * Increase the organization's productivity and profitability.
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Book details

List price: $15.95
Copyright year: 1986
Publisher: Free Press
Publication date: 7/17/1986
Binding: Paperback
Pages: 288
Size: 7.50" wide x 9.25" long x 0.75" tall
Weight: 1.232
Language: English

Preface
Building Productive Managerial Relationships
The Interactive Approach to Managing People
Principles of Interactive Management
Increasing Employees' On-The-Job Effectiveness
Understanding People
Interactive Communication Skills
Constructive Manipulation
What to Expect
Adjusting Effectively to Personal Style Differences
Learning How to Learn
The Learning Model
Dimensions of LearningIndividual Learning Styles
Learning Modes
Learning Style Types
Characteristics of Learning Style Types
Learning Styles and Problem Solving
Guidelines for Managing the Learning Process
Doing Unto Others
Behavioral Styles and Interpersonal Problems
Unproductive Behavior
Identifying Behavioral Styles
Behavioral Flexibility
Behavioral Styles and Interactive Management
Deciding How to Decide
The Dimensions of Decision Style
Four Basic Decision Styles
Back-Up Styles
Mixed Styles
Characteristics of Each Decision StyleIs There a "Best" Decision Style?Advantages of Each Style
Problems of Each StyleCoping Productively with Other Styles
Applications to Integrative Management
Analyzing Transactional StylesEgo States
Transactions
StrokesLife Positions
Trading Stamps
Use of Time
Games
Stopping Games
Interventions
TA and Interactive Management
Interactive Communication Skills
The Art of Questioning
Why People Ask Questions
Types of Questions
Questioning Strategies and Techniques
The Power of ListeningGripes about Managers
Categories of Listeners
Barriers to Effective Listening
The Nineteen Commandments of Power Listening
Exercises to Improve Your Listening Skills
Listening and Interactive Management
Projecting the Appropriate Image
Components of ImageImage and Interactive Management
Communicating Through Voice Tones
Using Body Language Effectively
Interpreting Body Language Gestures
Interpreting Gesture Clusters
Using Body Language
Spatial Arrangements Say Things
TerritoryEnvironment
Things
Using Territory and Environment to Facilitate Communication
Personal Space
Interpersonal Space
Interpersonal Space Strategies
Special Arrangement Determinants
Implications for Interactive Management
How Your Use of Time Talks
Accuracy
Scarcity
Repetition
Making Sure with Feedback
Types of Feedback
Using Feedback Effectively
Interactive Problem-Solving
Problem-Solving Together
Problem Definition
Action Planning
Implementation
Follow-Through
Defining the Problem
Establish Trust Bond
Clarify Objectives
Assess Current Situation
Identify Problems
Define and Analyze Problems
Agree on Problems to be Solved
Developing Action Plans
Check the Trust Bond
Establish Decision-Making Criteria
Develop Action Alternatives
Evaluate Action Alternatives
Decide on an Action Plan
Implementing Action
Check the Trust Bond
Assign Tasks and Responsibilities
Set Up an Implementation Schedule
Reinforce Commitment and Activate
Following Through
Check the Trust Bond
Establish Criteria for Success
Determine How to Measure Performance
Monitor Results
Take Corrective Action
What Do You Do with What You've Learned?
Use the Interactive Management Problem-Solving Process to Improve Your Interactive Management Skills
Index