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Effective Human Relations Personal and Organizational Applications

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ISBN-10: 061878327X

ISBN-13: 9780618783274

Edition: 10th 2008

Authors: Barry L. Reece, Rhonda Brandt

List price: $319.95
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Description:

This comprehensive text covers the key human relation skills students need to be successful managers in the workplace. Ideal for both two- and four-year programs, Effective Human Relations uses an organizational perspective to help students understand the disparate factors that influence employee behavior. The Tenth Edition focuses more directly on chapter objectives, establishing them around the seven themes of the text--communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution--so that the students absorb and connect the concepts. New areas of coverage include goal-setting principles; root causes of negative attitudes; introduction of the…    
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Book details

List price: $319.95
Edition: 10th
Copyright year: 2008
Publisher: CENGAGE Learning
Publication date: 12/27/2006
Binding: Hardcover
Pages: 496
Size: 8.00" wide x 10.00" long x 1.00" tall
Weight: 2.398
Language: English

About the Authors
Preface
Human Relations: The key to Personal Growth and Career Success
Introduction to Human Relations
The Nature, Purpose, and Importance of Human Relations
The Forces Influencing Behavior at Work
The Development of the Human Relations Movement
Major Themes in Human Relations
Human Relations: Benefits to You
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Challenges in the New Economy
In Search of Work/Life Balance
Improving Personal and Organizational Communication
Communicating Effectively in a High-Tech World
The Communication Process
Communication Filters
How to Improve Personal Communication
Communications in Organizations
Communicating via Technology
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Fluid Communications
Reading Nonverbal Cues
Career Success Begins with Knowing Yourself
Understanding Your Communication Style
Communication Styles: An Introduction
The Communication Style Model
Versatility: The Third Dimension
A Final Word of Caution
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Steve Ballmer Keeps the Good Times Rolling at Microsoft
A Matter of Style
Building High Self-Esteem
The Power of Self-Esteem
Self-Esteem Influences Your Behavior
How to Build Self-Esteem
Organizations Can Help
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
The Power of Mentoring
"Popeye" Lives On
Personal Values Influence Ethical Choices
Character, Integrity, and Moral Development
How Personal Values Are Formed
Values Conflicts
Personal Values and Ethical Choices
Corporate Values and Ethical Choices
Values and Ethics in International Business
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Employee Theft
Whistleblowers' Rights
Attitudes can Shape your Life
Attitudes Are Learned
How Attitudes Are Formed
Attitudes Valued by Employers
How to Change Attitudes
Organizations' Efforts Toward Improving Employees' Attitudes
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Life Is Good at the Pike Place Fish Market
An A-Mazing Way to Deal with Change
Motivating Yourself and Others
The Complex Nature of Motivation
Influential Motivational Theories
Contemporary Employee Motivation Strategies
Motivating the Generations
Self-Motivation Strategies
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Let the People Have the Power
What Drives Them?
Personal Strategies for Improving Human Relations
Improving Interpersonal Relations with Constructive Self-Disclosure
Self-Disclosure: An Introduction
The Johari Window: A Model for Self-Understanding
Appropriate Self-Disclosure
Barriers to Self-Disclosure in an Organizational Setting
Practice Self-Disclosure
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
The Art of Giving Criticism
360-Degree Feedback Uncovers Blind Spots
Achieving Emotional Balance in a Chaotic World
Emotions-An Introduction
Factors That Influence Our Emotions
Coping with Your Anger and the Anger of Others
Violence in the Workplace
Emotional Styles
Strategies for Achieving Emotional Control
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Romance at Work
Coping with Grief
Building Stronger Relationships with Positive Energy
How Positive Energy Contributes to Improved Interpersonal Relationships
Our Need for Positive Experiences
Positive Reinforcement-Creating Positive Energy
Barriers to Positive Reinforcement
Rewarding Individual and Team Performance
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Incentives: The Good, the Bad, and the Ugly
Does Pride Matter More Than Money?
Developing a Professional Presence
Professional Presence-An Introduction
The Image You Project
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
The Importance of Class
Do You Want to Be Your Own Brand?
If We All Work Together...
Team Building: A Leadership Strategy
Leadership Challenges in a Changing Workplace
Basic Beliefs About Teamwork
Team-Building Skills for Leaders
Situational Leadership
Teamwork: The Employee's Role
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Coaching to Improve Human Performance
Can You Become a Leader?
Resolving Conflict and Dealing with Difficult People
A New View of Conflict
Finding the Root Causes of Conflict
Learn to Negotiate Effectively
Conflict Resolution Process
The Role of Labor Unions in Conflict Resolution
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
The Global Union Movement
Couples Combat
Special Challenges in Human Relations
Responding to Personal and Work-Related Stress
The Stress Factor in Your Life
Major Causes of Stress
Warning Signals of Too Much Stress
Stress Management Strategies
Coping with Psychological Disorders
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Vacation Starvation
Drugs on Campus
Valuing Work Force Diversity
Work Force Diversity
Prejudiced Attitudes
The Many Forms of Discrimination
The Economics of Valuing Diversity
Managing Diversity
Affirmative Action: Yesterday and Today
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Quality Education Through Enhanced Diversity
The Baggage of Bigotry
The Changing Roles of Men and Women
Traditional Roles Are Changing
Problems Facing Women in Organizations
Problems Facing Men in Organizations
Challenges and Opportunities for Working Men and Women
How to Cope with Gender-Biased Behavior
Learn to Understand and Respect Gender Differences
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Salomon Smith Barney Learns the Hard Way
Creating a Balance
You Can Plan for Success
A Life Plan for Effective Human Relations
Achieving Balance in a Chaotic World
Toward a New Definition of Success
Toward Right Livelihood
Developing a Healthy Lifestyle
Planning for Changes in Your Life
The Choice Is Yours
Looking Back
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Toward Right Livelihood
Human Relations Abilities Assessment Form-Student and Instructor Websites
The NWNL Workplace Stress Test-Student and Instructor
Notes
Credits
Name Index
Subject Index