21st Century Business Customer Service
Edition: 2nd 2011 (Student Manual, Study Guide, etc.)
List price: $44.95
Buy it from $7.07
Rent it from $25.08
This item qualifies for FREE shipping
*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.
30 day, 100% satisfaction guarantee
If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.
Learn more about our returns policy
Description: The 21ST CENTURY BUSINESS SERIES is an innovative instructional program providing instructors with the greatest flexibility to deliver business content using a modular format. Instructors can create their own business courses by combining several Learner Guides in the Series to form one-semester or two-semester courses. The individual Learner Guides can also be used as enhancements to more traditional business courses or to tailor new courses to meet emerging needs. The design and content of each Learner Guide in the 21ST CENTURY BUSINESS SERIES is engaging yet easy for students to use. The content focuses on providing opportunities for applying 21st skills while enabling innovative learning methods that integrate the use of supportive technology and creative problem solving approaches in today's business world. The Introduction to Business Learner Guide covers today's most relevant business topics such as how business has been affected by the global economic crisis and recovery as well as global environmental issues. The roles of marketing and human resources management are also incorporated into this Learner Guide.
Rush Rewards U
You have reached 400 XP and carrot coins. That is the daily max!
Limited time offer:
Get the first one free!
All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $44.95
Copyright year: 2011
Publisher: Cengage South-Western
Publication date: 1/8/2010
Size: 8.25" wide x 11.00" long x 0.25" tall
|Importance of Customer Service|
|The Service Advantage|
|The Customer's View|
|Customer Needs and Wants|
|Discover Customers' Needs|
|Interact with Customers|
|Service by Telephone|
|Support Customer Service|
|Develop a Partnership|
|Solve the Customer's Problem|
|Handle Difficult Situations|
|Soothe Upset Customers|
|Overcome Sales Resistance|
|Build Customer Relationships|
|Provide Exceptional Service|
|Company Loyalty Efforts|
|Value of Teamwork|