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Administrative Professional Technology and Procedures

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ISBN-10: 0538731044

ISBN-13: 9780538731041

Edition: 14th 2011

Authors: Patsy Fulton-Calkins, Dianne Rankin, Kellie A. Shumack

List price: $192.95
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Book details

List price: $192.95
Edition: 14th
Copyright year: 2011
Publisher: Cengage South-Western
Publication date: 7/13/2010
Binding: Comb Bound 
Pages: 368
Size: 8.50" wide x 10.50" long x 0.75" tall
Weight: 2.046

Dr. Patsy J. Fulton-Calkins' experience in the field is extensive. Her past experience in the workplace includes working as an administrative professional for large corporations for six years. Early in her career, she completed the CPS certification. Her teaching experience includes over 13 years at the university, community college, and high school levels. In addition to her teaching experience, she has worked as an administrator in the following positions: * Chancellor of Oakland Community College (the chief executive officer), Oakland County, Michigan * President of Brookhaven College, Dallas, Texas * Vice-President of Instruction at El Centro College and Cedar Valley College, Dallas,…    

Kellie A. Shumack teaches Foundations and Secondary Education as an assistant professor at Auburn University, Montgomery. She has worked as an administrative assistant and has taught at both the secondary and post-secondary levels in courses such as Computer-Based Instructional Strategies and Curriculum Integration of Technology. Kellie was awarded the 2010 Delta Pi Epsilon Outstanding Doctoral Research Award for her work in researching professional development needs in Business Education.

The Workplace and You
Entering the Workforce
Becoming a Professional
Managing and Organizing Yourself
The Workplace Environment
Working Ethically
Understanding the Workplace Team
Developing Customer Focus
Communication--The Key to SUCCESS
Communication Skills
Developing Presentation Skills
Handling Telecommunications
Planning Meetings and Events
Records Management, Travel, and Finances
Managing Records
Handling Mail and Retaining Records
Coordinating Business Travel
Understanding Financial Responsibilities
Career Success
Seeking Employment
Leading with Confidence
Reference Guide
Glossary