Before You Start: Ethics and Multicultural Competence | p. 1 |
Welcome! | p. 1 |
What Does This Book Offer for Your Development? | p. 2 |
Developing Competence in the Interview | p. 3 |
Ethics and Multicultural Competence | p. 7 |
A Final Word | p. 11 |
References | p. 13 |
Introduction | p. 15 |
Toward Intentional Interviewing and Counseling | p. 17 |
Interviewing, Counseling, and Psychotherapy | p. 18 |
Personal Style, Intentionality, and Cultural Intentionality | p. 19 |
The Microskills Hierarchy | p. 22 |
Story-Positive Asset-Restory-Action | p. 27 |
You and the Microtraining Process: A Suggested Exercise | p. 28 |
Competency Practice Exercises and Self-Assessment | p. 30 |
References | p. 31 |
Attending Behavior: Basic to Communication | p. 35 |
Introduction: The Basics of Listening | p. 36 |
Example Interviews: Do I Want to Become a Counselor? | p. 37 |
Instructional Reading: Getting Specific about Listening | p. 42 |
Using Attending in Challenging Situations | p. 50 |
Summary: Becoming a Samurai | p. 51 |
Competency Practice Exercises and Self-Assessment | p. 53 |
Determining Your Own Style and Theory: Critical Self-Reflection on Attending Behavior | p. 60 |
References | p. 61 |
Hearing Client Stories: How to Organize an Interview | p. 65 |
Questions: Opening Communication | p. 67 |
Introduction: Questioning Questions | p. 68 |
Example Interview: Conflict at Work | p. 70 |
Instructional Reading: Making Questions Work for You | p. 75 |
Summary: Making Your Decision about Questions | p. 86 |
Competency Practice Exercises and Portfolio of Competence | p. 87 |
Determining Your Own Style and Theory: Critical Self-Reflection on Questioning | p. 93 |
References | p. 93 |
Observation Skills | p. 95 |
Introduction: Keeping Watch on the Interview | p. 96 |
Example Interview: Is the Issue Difficulty in Studying or Racial Harassment? | p. 98 |
Instructional Reading | p. 102 |
Summary: Observation Skills | p. 113 |
Competency Practice Exercises and Portfolio of Competence | p. 115 |
Determining Your Own Style and Theory: Critical Self-Reflection on Observation Skills | p. 122 |
References | p. 123 |
Encouraging, Paraphrasing, and Summarizing: The Skills of Active Listening | p. 124 |
Introduction: Active Listening | p. 125 |
Example Interview: They Are Teasing Me about My Shoes | p. 126 |
Instructional Reading: The Active Listening Skills of Encouraging, Paraphrasing, and Summarizing | p. 129 |
Summary: Practice, Practice, and Practice | p. 138 |
Competency Practice Exercises and Portfolio of Competence | p. 140 |
Determining Your Own Style and Theory: Critical Self-Reflection on the Active Listening Skills | p. 147 |
References | p. 147 |
Observing and Reflecting Feelings: A Foundation of Client Experience | p. 148 |
Introduction: The Emotional World of Clients | p. 149 |
Example Interview: My Mother Has Cancer, My Brothers Don't Help | p. 153 |
Instructional Reading: Becoming Aware of and Skilled with Emotional Experience | p. 157 |
Summary: A Caution about Reflection of Feelings | p. 164 |
Competency Practice Exercises and Portfolio of Competence | p. 166 |
Determining Your Own Style and Theory: Critical Self-Reflection on Reflection of Feeling | p. 174 |
References | p. 174 |
Integrating Listening Skills: How to Conduct a Well-Formed Interview | p. 176 |
Introduction: A Review of Cultural Intentionality and Intentional Competence | p. 177 |
The Ivey Taxonomy--Anticipating the Results of Skill Usage | p. 178 |
Empathy and Microskills | p. 186 |
The Five Stages/Dimensions of the Well-Formed Interview | p. 190 |
Example Interview: I Can't Get Along with My Boss | p. 200 |
Summary | p. 207 |
Competency Practice Exercises and Portfolio of Competence | p. 208 |
Determining Your Own Style and Theory: Critical Self-Reflection on Integrating Listening Skills | p. 219 |
References | p. 219 |
Helping Clients Generate New Stories That Lead to Action: Influencing Skills and Strategies | p. 221 |
The Skills of Confrontation: Supporting While Challenging | p. 223 |
Introduction: Helping Clients Move from Inaction to Action | p. 224 |
Instructional Reading: Challenging Clients in a Supportive Fashion | p. 224 |
Example Interview: Balancing Family Responsibilities | p. 238 |
Summary | p. 241 |
Competency Practice Exercises and Portfolio of Competence | p. 244 |
Determining Your Own Style and Theory: Critical Self-Reflection on Confrontation | p. 252 |
References | p. 252 |
Focusing the Interview: Exploring the Story from Multiple Perspectives | p. 253 |
Introduction: Putting Stories in Context | p. 254 |
Multiple Perspectives on Client Concerns | p. 254 |
Family and Community Genograms | p. 261 |
Example Interview: It's All My Fault--Helping the Client Understand Self-in-Relation | p. 266 |
Summary: Focusing and Self-in-Relation | p. 271 |
Competency Practice Exercises and Portfolio of Competence | p. 272 |
Determining Your Own Style and Theory: Critical Self-Reflection on Focusing | p. 279 |
References | p. 280 |
Eliciting and Reflecting Meaning: Helping Clients Explore Values and Beliefs | p. 281 |
Introduction: Discovering and Encountering Deeper Issues | p. 282 |
Example Interview: Surviving Divorce | p. 285 |
Instructional Reading: Theoretical Orientations and Meaning | p. 287 |
Summary: Making Sense of Meaning | p. 294 |
Competency Practice Exercises and Portfolio of Competence | p. 296 |
Determining Your Own Style and Theory: Critical Self-Reflection on Reflecting Meaning | p. 304 |
References | p. 304 |
Influencing Skills: Six Strategies for Change | p. 306 |
Introduction: An Overview of Influencing Skills | p. 307 |
Example Interview: The Framework for Presentation of Influencing Skills | p. 310 |
Instructional Reading 1 and Exercises: Interpretation/Reframing | p. 311 |
Instructional Reading 2 and Exercises: Logical Consequences | p. 315 |
Instructional Reading 3 and Exercises: Self-Disclosure | p. 319 |
Instructional Reading 4 and Exercises: Feedback | p. 323 |
Instructional Reading 5 and Exercises: Information/Advice/Opinion/Suggestion | p. 327 |
Instructional Reading 6 and Exercises: Directives | p. 328 |
Competency Practice Exercises and Portfolio of Competence | p. 336 |
Determining Your Own Style and Theory: Critical Self-Reflection on Influencing Skills | p. 341 |
References | p. 342 |
Skill Integration | p. 343 |
Skill Integration: Putting It All Together | p. 345 |
Introduction: Analyzing the Interview | p. 346 |
Decisional Counseling | p. 346 |
Example Full Interview Transcript: I'd Like to Find a New Career | p. 348 |
Interview Transcript Analysis and Planning | p. 371 |
Competency Practice Exercise and Portfolio of Competence | p. 378 |
Determining Your Own Style and Theory: Critical Self-Reflection on Skill Integration | p. 382 |
References | p. 382 |
Integrating Microskills with Theory: Sequencing Skills and Interview Stages | p. 383 |
Introduction: Microskills and Theoretical Approaches to the Interview | p. 384 |
Instructional Reading and Example Interview 1: Person-Centered Counseling | p. 384 |
Instructional Reading and Example Interview 2: Assertiveness Training--A Behavioral Strategy | p. 388 |
Instructional Reading and Example Interview 3: Brief Solution-Oriented Interviewing and Counseling | p. 396 |
Example Interview: Brief Solution-Oriented Counseling | p. 408 |
Competency Practice Exercises and Portfolio of Competence | p. 414 |
Determining Your Own Style and Theory: Critical Self-Reflection on Four Theoretical Orientations | p. 418 |
References | p. 418 |
Determining Personal Style and Future Theoretical/Practical Integration | p. 420 |
Introduction: Finding Your Authentic Style | p. 421 |
Instructional Reading: Defining Your Personal Style | p. 421 |
Summary | p. 431 |
Suggested Supplementary Readings | p. 431 |
Professional Disclosure and Agreements | p. 435 |
Name Index | p. 437 |
Subject Index | p. 439 |
Table of Contents provided by Syndetics. All Rights Reserved. |