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| Preface | |
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| A Model of the Helping Process | |
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| An Interactional Approach to Helping | |
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| Social Work Practice Theory | |
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| The Client-System Interaction | |
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| Underlying Assumptions in the Interactional Model | |
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| The Social Work Profession: A Historical Perspective | |
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| Social Work Skill and the Working Relationship | |
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| The Integration of Personal and Professional Selves | |
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| Oppression Psychology | |
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| Resilience Theory | |
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| Additional Social Work Perspectives | |
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| Chapter Summary | |
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| Related Online Content and Activities | |
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| Social Work With Individuals | |
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| The Preliminary Phase of Work | |
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| Communications in Practice | |
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| The Preliminary Phase: Tuning In to Self and to the Client | |
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| Responding Directly to Indirect Cues | |
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| Chapter Summary | |
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| Related Online Content and Activities | |
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| Beginnings and the Contracting Skills | |
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| The Dynamics of New Relationships | |
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| Contracting in First Sessions | |
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| Models for Assessment in the Beginning Phase | |
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| Culturally Diverse Practice | |
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| Education and Training for Culturally Sensitive Practice | |
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| Chapter Summary | |
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| Related Online Content and Activities | |
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| Skills in the Work Phase | |
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| A Model of the Work Phase Interview | |
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| Work Phase Summary | |
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| Sessional Tuning-In Skills | |
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| Sessional Contracting Skills | |
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| Elaborating Skills | |
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| Empathic Skills | |
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| Sharing the Worker's Feelings | |
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| Making a Demand for Work | |
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| Pointing Out Obstacles | |
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| Identifying Process and Content Connections | |
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| Sharing Data | |
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| Helping the Client See Life in New Ways | |
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| Sessional Ending and Transition Skills | |
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| Chapter Summary | |
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| Related Online Content and Activities | |
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| Endings and Transitions | |
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| The Dynamics and Skills of Endings | |
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| The Skills of Transitions | |
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| Variations on Endings | |
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| Chapter Summary | |
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| Related Online Content and Activities | |
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| Social Work With Families | |
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| Family Practice in the Social Work Context | |
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| Social Work With Families | |
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| Selected Concepts From Family Therapy Theory | |
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| The Two-Client Concept and the Worker's Role | |
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| The Beginning Phase | |
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| The Middle Phase | |
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| Two Special Circumstances | |
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| The Ending and Transition Phase | |
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| Chapter Summary | |
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| Related Online Content and Activities | |
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| Problem-Centered Family Practice | |
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| Agency Mandate, Client Problem, and Family Counseling | |
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| Hiding the Family's Secrets: Dealing With Taboo Areas | |
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| The Child Welfare Setting | |
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| Family Practice in a School Setting | |
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| Chapter Summary | |
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| Related Online Content and Activities | |
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| Social Work With Groups | |
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| The Group as a Mutual-Aid System | |
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| The Fear-of-Groups Syndrome | |
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| The Dynamics of Mutual Aid | |
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| Obstacles to Mutual Aid | |
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| The Function of the Group Leader | |
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| Chapter Summary | |
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| Related Online Content and Activities | |
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| Group Formation | |
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| Preparing for Group Work | |
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| Work With the Staff System | |
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| Group Composition, Timing, and Structure | |
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| Work With Prospective Members | |
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| Chapter Summary | |
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| Related Online Content and Activities | |
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| The Beginning Phase in the Group | |
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| The Dynamics of First Group Sessions | |
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| The Couples' Group: An Illustration | |
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| Variations on First Group Sessions | |
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| Recontracting | |
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| Coleadership in Groups | |
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| Chapter Summary | |
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| Related Online Content and Activities | |
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| The Work Phase in the Group | |
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| Sessional Contracting in the Group | |
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| The Work Phase in a Group Session | |
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| Sessional Endings and Transitions | |
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| Chapter Summary | |
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| Related Online Content and Activities | |
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| Working With the Individual and the Group | |
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| The Concept of Role in a Dynamic System | |
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| The Scapegoat | |
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| The Deviant Member | |
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| The Gatekeeper | |
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| The Defensive Member | |
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| The Quiet Member | |
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| The Monopolizer | |
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| The Group as an Organism | |
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| Developmental Tasks for the Group | |
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| Chapter Summary | |
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| Related Online Content and Activities | |
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| Endings and Transitions With Groups | |
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| Ending and Transition Phase Summary | |
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| Group Illustrations | |
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| A Termination Session: The Worker Leaving the Group | |
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| Chapter Summary | |
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| Related Online Content and Activities | |
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| Variations in Group Practice | |
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| The Open-Ended Group | |
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| The Single-Session Group | |
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| Activity Groups | |
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| Chapter Summary | |
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| Related Online Content and Activities | |
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| Social Work With the System | |
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| Professional Impact and Helping Clients Negotiate the System | |
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| The Individual-System Interaction | |
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| Mediating the Individual-System Engagement | |
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| Confrontation, Social Pressure, and Advocacy | |
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| Professional Impact on the System | |
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| From Individual Problems to Social Action | |
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| Professional Impact and Interstaff Relationships | |
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| Chapter Summary | |
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| Related Online Content and Activities | |
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| Social Work in the Community | |
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| Community Practice in the Social Work Context | |
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| Community Organizing Philosophy and Models | |
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| The Neighborhood as Community | |
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| The Milieu as Community | |
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| Chapter Summary | |
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| Related Online Content and Activities | |
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| The Impact of the Agency, Ethics, Legislation, and Evaluation | |
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| Agency Records, Referral Reports, and the Agency Culture | |
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| Values and Ethics in Social Work Practice | |
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| The Impact of Legislation and the Court | |
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| Evaluation of Practice: Process and Outcomes | |
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| Chapter Summary | |
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| Related Online Content and Activities | |
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| Glossary | |
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| References | |
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| Index of Case Examples | |
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| Name Index | |
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| Subject Index | |