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| Preface | |
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| Acknowledgments | |
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| Introduction to Generalist Practice with Organizations and Communities | |
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| Why Do You Need This Workbook? | |
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| What Is Generalist Practice? | |
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| The Generalist Approach | |
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| Roles in Macro Practice | |
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| Critical Thinking in Macro Practice | |
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| Using Micro Skills in the Macro Environment | |
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| Warmth, Empathy, and Genuineness | |
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| Practicing Empathic Responses in Macro Practice Contexts | |
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| Using Verbal Responses in Macro Contexts | |
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| Responding to Others in the Macro Environment | |
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| Avoiding the Use of "Why?" | |
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| Appropriate Assertiveness in the Macro Environment | |
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| Nonassertive, Aggressive, and Assertive Responses | |
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| Assertiveness Training for You | |
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| Conflict and its Resolution | |
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| What's Your Style of Conflict? | |
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| Conflict Resolution | |
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| Working Under Supervisors | |
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| Evaluating Supervisors | |
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| Addressing Problems in Supervision | |
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| A Role Play in Supervision | |
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| Using Mezzo Skills with Organizations and Communities | |
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| What Is Networking? | |
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| Why Is Networking Important? | |
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| Networking | |
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| Recommendations for Developing Networks | |
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| Your Personal Network | |
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| Tapping Your Own Network | |
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| Professional Networking | |
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| Team Work in Macro Practice | |
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| Practicing Team Work | |
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| How to Plan and Conduct Meetings | |
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| Planning and Conducting Meetings | |
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| Doing a Better Job | |
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| Understanding Parliamentary Procedure | |
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| Parliamentary Quick Quiz | |
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| Conflict Management | |
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| Recognizing Types of Conflict | |
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| Managing Conflict | |
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| Using Conflict as a Strategy | |
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| Understanding Organizations | |
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| Organizations, Social Services, and Social Agencies | |
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| Defining Types of Agencies | |
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| Organizational Theories | |
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| Relating Concepts to Theory | |
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| Social Agencies as Systems | |
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| Assessing Organizations from a Systems Perspective | |
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| Comparing Social Service Agencies | |
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| The Nature of Organizations | |
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| Predominantly Social Work and Host Social Agency Settings | |
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| Analyzing Formal and Informal Organizational Structure | |
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| Power and Politics in Organizations | |
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| People and Power | |
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| Management Style and Organizational Culture | |
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| Organizational Culture Investigation | |
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| Prepare: Decision Making for Organizational Change | |
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| Change in Organizations: Projects, Programs, and Policy | |
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| Considering Organizational Change: PREPARE | |
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| Evaluating Personal Characteristics for Macro Practice | |
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| Adapting PREPARE to a Case Example: Empowerment for Women of Color | |
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| Creative Macro Change | |
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| Imagine How to Implement Macro Intervention--Changing Agency Policy | |
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| The Planned Change Process and Organizational Change | |
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| Imagine: A Process for Initiating Organizational Change | |
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| Identifying Macro Client, Action, and Target Systems | |
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| Identifying Assets | |
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| Establishing Goals, Objectives, and Action Steps | |
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| Application of Imagine to Macro Intervention: Changing Agency Policy | |
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| Applying Imagine to Agency Policy Change | |
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| Establishing a Culturally Competent Organization | |
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| Assessing an Organization's Cultural Competence | |
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| Imagine Project Implementation and Program Development | |
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| Initiating and Implementing a Project | |
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| Creative Projects | |
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| Program Evaluation and Review Technique (PERT) | |
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| Developing a PERT Chart | |
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| PERT Role Play | |
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| Program Development | |
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| Creative Program Development | |
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| Focusing on Communities and Neighborhoods | |
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| What Do Social Workers Do in Neighborhoods and Communities? | |
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| Context vs. Target | |
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| Definitions of Community and Neighborhood | |
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| Defining the Community | |
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| Community Functions | |
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| Socialization Functions | |
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| Social Control | |
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| Community Types | |
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| Typing Your Hometown and Your Communities | |
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| Communities from a System Perspective | |
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| Identifying Systems | |
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| The Community from Ecological and Social Systems Perspectives | |
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| Which Theory Is Most Helpful? | |
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| Identifying Changes | |
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| Resource Systems in Communities | |
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| Identifying Resource Systems | |
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| The Demography of Communities | |
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| Hometown Demographic Factors | |
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| Rural Communities | |
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| Costs and Benefits of Rural Communities | |
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| Social Stratification | |
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| Hometown Stratification | |
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| Community Economic Systems | |
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| Hometown Economic System | |
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| Community Political Systems | |
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| Hometown Political Systems | |
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| Community Power Systems | |
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| Power in My Community | |
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| The Neighborhood | |
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| Neighborhood Functions | |
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| Neighborhood Types | |
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| Understanding Your Neighborhood | |
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| Assessing Communities and Neighborhoods | |
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| Assessment Tools | |
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| Macro Practice in Communities | |
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| Change Efforts in the Community | |
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| Viewing the Community | |
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| Community as Client, Target, Context, and Mechanism of Change | |
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| Undertaking Change in Communities | |
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| Engagement in the Community | |
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| Problem Identification | |
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| Reality Check--A Force Field Analysis | |
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| What Is Your Primary Goal? | |
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| Who Will Help? | |
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| What Are the Costs and Benefits? | |
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| Determine the Risk | |
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| Will It Be Successful? | |
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| Imagine: A Process of Community Change | |
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| Restate Your Idea | |
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| Mustering Support and an Action System | |
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| Asset Identification | |
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| Spelling Out Goals, Objectives, and Action Steps | |
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| Implementation | |
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| Neutralize 'Em | |
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| Evaluate | |
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| Evaluating Macro Practice | |
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| Why Evaluate? | |
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| Evaluation Concepts | |
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| Calculate It Yourself | |
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| Keeping It All Straight | |
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| Why Evaluations Don't Always Work | |
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| Name That Barrier | |
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| Which Interventions Should You Evaluate? | |
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| Types of Evaluations | |
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| Summative and Formative Evaluations | |
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| Evaluation Approaches | |
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| Designing an Evaluation Program | |
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| Stages in Evaluation | |
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| Sample or Population? | |
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| Selecting the Right Stage | |
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| Ethics and Values in Evaluation | |
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| Ethical Research | |
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| Advocacy and Social Action with Populations-at-Risk | |
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| Key Concepts in Macro Practice | |
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| Recalling Key Concepts | |
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| What Puts a Population at Risk? | |
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| Common Populations-at-Risk | |
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| Populations-at-Risk | |
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| What Is the Role of Social Workers with Populations-at-Risk? | |
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| Keeping Your Eyes Open | |
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| Advocacy | |
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| Assessing Your Experience as an Advocate | |
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| Organizational Commitment to Advocacy | |
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| Macro-level Advocacy Opportunities | |
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| Applying Principles of Macro-level Advocacy | |
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| Understanding the Guidelines for Advocacy | |
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| Advocacy Tactics | |
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| Using Advocacy Tactics | |
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| Legislative Advocacy | |
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| Advocating with Legislators | |
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| Social Action | |
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| Understanding Alinsky | |
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| Legal Action | |
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| Taking Legal Action | |
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| Empowerment | |
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| Arguing Empowerment | |
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| Ethics and Ethical Dilemmas in Macro Practice | |
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| Professional Values and Ethics in Macro Contexts | |
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| Ranking Ethical Principles to Solve Dilemmas | |
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| Types of Ethical Issues Confronting Agency Workers | |
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| Making Decisions about Limited Resources | |
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| Unethical Behavior on the Part of Colleagues--Sexual Involvement with Clients | |
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| To Blow the Whistle or Not to Blow the Whistle? That Is the Question | |
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| Unethical Behavior on the Part of Colleagues--Racist Individual and Organizational Behavior | |
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| Initiating Community Action "Against the Flow" | |
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| Community Support (or Lack Thereof) for Service Provision | |
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| The Social Worker in Court | |
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| Legal Terminology | |
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| Sorting Out the Violations | |
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| Who Has Jurisdiction? | |
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| Explaining the Relationship | |
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| What Is Due? | |
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| Defending the Burden of Proof | |
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| Why Do It This Way? | |
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| Evidence, Evidence, Evidence | |
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| Confidentiality and Privilege | |
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| Differences Between Courtroom Protocol and Social Work Practice | |
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| Social Work/Courtroom Differences | |
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| Preparation for Testimony | |
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| Testifying | |
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| Phases in the Adjudication Process | |
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| Adjudication Processes | |
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| Strategies Used in Cross-Examination | |
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| Cross-Examination Strategies | |
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| Developing and Managing Agency Resources | |
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| Working with the Media | |
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| Recognizing Media Coverage | |
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| Interview a Reporter | |
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| Writing a News Release | |
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| Preparing Sound Bites | |
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| Draft a Letter to the Editor | |
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| Agency Technology | |
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| Understand the Hardware | |
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| What Software Is Used? | |
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| Fundraising | |
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| Where Does the Money Come From? | |
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| Grants and Contracts | |
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| Look It Up | |
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| Check It Out | |
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| Stress and Time Management | |
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| The General Adaptation Syndrome | |
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| Perceptions of Stress | |
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| Assessing Your Stress Level | |
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| Results of Stress | |
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| How Does Your Body React to Stress? | |
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| Managing Your Stress | |
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| Changing Stressful Events in Your Life | |
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| Change Your Thinking about a Stressful Event | |
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| Using Relaxation Approaches | |
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| Physical Exercise | |
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| Reinforcing Activities | |
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| Managing Your Time | |
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| What Are Your Time "Troublers" and Controllers | |
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| Identify Your Problems in Time Management | |
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| Planning Your Time | |
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| Where Does Your Time Go? | |
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| Dividing Your Time Pie | |
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| Establish Your Time Goals | |
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| Prioritizing Your A, B, and C Goals | |
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| Plan How to Achieve Each Goal | |
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| Changing Your Behavior to Improve Time Management | |
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| Self-Analysis of Procrastination | |
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| Resumes, Interviewing, and Getting the Job | |
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| Getting a Job | |
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| Assessing Your Own Capabilities and Interests | |
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| Assessing Your Competencies | |
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| Identifying Your Accomplishments | |
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| What Are Your Job Preferences? | |
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| What Are Your Employment Goals? | |
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| What Are Your Positive Personal Attributes? | |
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| Investigating Actual Job Possibilities | |
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| Searching the Newspaper's Employment Section | |
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| Preparing Your Resume | |
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| What Content Should You Include in Your Resume? | |
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| What Should Your Resume Look Like? | |
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| Doing Your Resume | |
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| The Application Cover Letter | |
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| Writing a Cover Letter | |
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| The Job Interview | |
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| Preparing Yourself for the Job Interview | |
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| Preparing for Potential Questions in a Job Interview | |
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| How Do You Answer Illegal Questions? | |
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| Follow-up after an Interview | |
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| What Is Your Follow-up Plan? | |
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| References | |